Area Manager

Employee Type Regular Full Time Description Essential Functions 1. Service Delivery and Quality Assurance Ensure resident/client services are delivered in accordance with care plans, task assignments, agency policies, and regulatory requirements. Monitor service delivery onsite across all assigned locations to ensure consistency, quality, and compliance. Maintain ongoing communication with Supervisors to ensure services are appropriate and effectively executed. Meet regularly with facility leadership to review service performance, address concerns, and ensure client satisfaction. Escalated service issues, risks, or concerns to Regional Leadership in a timely manner when assistance is needed to rectify. Coordinate and lead care conferences with residents, families, and interdisciplinary team members. Ensure continuity of care through collaboration with internal teams (PCS, Home Health, Hospice, etc.). 2. Staf Supervision and Leadership Provide direct supervision of and oversight of all PCS staff within assigned locations. Support recruitment efforts including interviewing and hiring of staff. Ensure effective onboarding, orientation, and ongoing training for Supervisors and Attendants. Monitor Supervisor performance and ensure accountability in managing frontline staff. Counsel, coach, and discipline staff in accordance with company policies. Foster a positive team culture through recognition, engagement, and retention strategies. Assist as needed with on-call rotation and provide coverage support, including shift coverage when necessary. 3. Training and Staff Development Ensure completion of all required onboarding and training documentation; submit to HR within 24 hours of completion. Train and mentor new Supervisors. Meet with all new hires within their first week and conduct 30-day follow-up aide assessments. Coordinate and participate in monthly in-services in collaboration with nursing (minimum of one per month). Support medication training and competency validation during staffing shortages. Conduct routine aide competency assessments with new hire staff 30/60/90. 4. Staffing and Scheduling Oversight Collaborate with Staffing Coordinators and Supervisors to ensure schedules are complete and shifts are covered. Monitor and manage overtime to ensure cost efficiency. 5. Compliance, Risk Management, and Regulatory Oversight Ensure compliance with all company policies and safety standards (infection control, fire safety, etc.). Maintain survey readiness and support regulatory audits (Waiver). Conduct investigations for complaints, grievances, and incidents; collaborate with Management on corrective actions. Maintain strict confidentiality of all client and employee information. 6. Billing, Documentation, and Systems Management Ensure accuracy of service documentation and alignment with billing. Demonstrate strong working knowledge of AlayaCare, including: Managing client hold status Reviewing and auditing services Visit, client and payroll verification Completing electronic service agreements (Exhibit A, B, C, and Service Agreement) Support compliance and documentation standards across all assigned locations. 7. Interdisciplinary Collaboration and Community Engagement Partner with nursing and community liaisons. Conduct weekly meetings with nursing facility staff to address client and staff concerns. Coordinate quarterly educational and promotional events within assigned communities to support service growth and awareness. 8. Supervisor Oversight and Support Provide ongoing coaching, support, and leadership to Supervisors. Ensure completion of all daily operational responsibilities at the site level. Review pendant reports and address response concerns or trends. Conduct weekly check-ins with Supervisors. Audit communication logs to ensure proper documentation and compliance. Must be in a community 5 days a week with a visit to each assigned community a minimum of once a week. 9. Other Duties as assigned. Requirements Physical Requirements Visual/hearing ability sufficient to comprehend written/oral communication. Ability to deal effectively with stress. Working Conditions Works in office areas as well as throughout Independent Living Facilities and residential homes. Sits, stands, bends, lift, and moves intermittently during working hours. Interacts with residents, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances. Is subject to hostile and emotionally upset residents, family members, staff, visitors, etc. under all conditions/circumstances. Is involved in community/civic health matters/projects. May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses. Communicates with the medical staff, nursing staff, and other unit supervisors. Maintains a liaison with residents, their families, support staff, etc. to assure that the residents' needs are continually met. Qualifications Experience in healthcare, home care, or assisted living operations required. A minimum of 5 years supervisory or leadership experience required. A strong knowledge of staffing, scheduling, and service coordination. Experience with electronic health records systems. Excellent communication, problem-solving, and organizational skills. Ability to manage multiple sites and priorities effectively. Must have a Valid Drivers License and Auto Insurance (must be listed as a driver) with a valid Motor Vehicle Record. Must be able and willing to participate in an on-call rotation.

CERTIFICATE(S) AND LICENSE(S) REQUIRED:

N/A Summary The Area Manager is responsible for the overseeing, implementing, and coordinating of Personal Care Services (PCS) within assigned communities. This role ensures high-quality service delivery, regulatory compliance, staff performance, and client satisfaction. The Area Manager serves as a key liaison between Supervisors, facility leadership, families, and internal departments, while supporting operational, staffing, training, and billing functions. #J-18808-Ljbffr The Medical Team