Miller Time Pub Host

Hilton Milwaukee's Miller Time Pub Host

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee's Miller Time Pub is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. The MTP Host ensures a premier dining experience by delivering food and beverages with exceptional service, seamlessly combining order-taking, menu presentation, and course delivery in a friendly, courteous, helpful, timely, and professional manner.

There's no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city's largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee's premier meeting and convention destination. If you're passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.

What will you be doing:

• Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism.
• Take accurate food and drink orders and enter them efficiently using the POS system.
• Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit.
• Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details.
• Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware.
• Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner.
• Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures.
• Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards.
• Follow all State, Federal, and Corporate regulations related to food safety and alcohol service.
• Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations.

What do you bring to the role:

• At least two years of serving experience in an upscale or fine-dining restaurant.
• Must be available to work Fridays and Saturdays.
• Excellent communication and interpersonal skills with the ability to anticipate guest needs.
• Strong knowledge of wine, spirits, and food pairings; ability to confidently describe menu items, vintages, regions, and preparation methods.
• Ability to obtain any government-required license or certificate. TIPS certification preferred.
• Able to carry trays up to 35 lbs. and stand, walk, and move in a fast-paced environment for extended periods.
• Basic math skills for handling payments, calculating checks, and understanding portion standards.
• Proficient in English for guest communication, order taking, and completing written documentation.
• Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.