Supply Chain Business Analyst
Saxon Global
What You'll Do
- Act as the primary liaison between Aftermarket Supply Chain business partners and IT teams supporting mainframe-based solutions
- Lead requirements gathering, process analysis, solution definition, and functional design for enhancements, defects, and operational support needs
- Partner with mainframe engineering teams to translate business requirements into technical work items, design decisions, and implementation plans
- Support business processes tied to warehousing, inventory, order flow, fulfillment, returns, and related supply chain transactions
- Analyze system behavior across batch processing, interfaces, file transfers, data dependencies, and downstream operational impacts
- Drive issue triage and root cause analysis for production incidents, helping coordinate business, technical, and support teams through resolution
- Create high-quality documentation including business requirements, process flows, functional specifications, test scenarios, and implementation support materials
- Lead and support testing activities including system integration testing, user acceptance testing, defect management, and validation of business outcomes
- Coordinate release readiness activities including deployment planning, cutover support, communications, and post-deployment stabilization
- Identify opportunities to improve process efficiency, system reliability, data quality, and supportability across the application landscape
- Influence priorities and alignment across multiple stakeholders without direct authority, keeping delivery focused on business value and operational continuity
- Bachelor's degree in Information Systems, Computer Science, Supply Chain, Business, or a related field
- Significant experience as a Systems Analyst, Business Analyst, or similar IT delivery role supporting enterprise business applications
- Experience working in mainframe-supported environments, including close collaboration with teams supporting technologies such as COBOL, Job Control Language (JCL), IBM Db2, IMS, batch processing, and file-based integrations
- Strong experience translating business needs into clear functional requirements and actionable delivery plans
- Experience supporting supply chain, warehousing, distribution, logistics, inventory, or aftermarket business processes
- Strong analytical and problem-solving skills with the ability to assess business impact, system dependencies, and operational risk
- Experience leading cross-functional discussions with business users, developers, testers, and support teams
- Strong written and verbal communication skills, including the ability to simplify technical topics for business audiences and clarify business needs for technical teams
- Experience supporting production operations, incident triage, testing, and change implementation in complex enterprise environments
- Demonstrated ability to lead work independently, manage ambiguity, and drive results across multiple priorities
- Experience in automotive, manufacturing, aftermarket, or dealer-facing supply chain environments
- Experience with warehouse management, fulfillment, order management, parts operations, or returns processes
- Experience working with legacy-to-modern integration patterns across mainframe, distributed, and cloud-connected platforms
- Familiarity with SQL, data analysis, API and file integration concepts, or middleware-based interfaces
- Experience working in Agile, product, or hybrid delivery models
- Experience coordinating with vendor teams, managed services partners, or multiple internal delivery organizations
- Knowledge of operational controls, release management, and production support processes for business-critical systems
- Strong business acumen with the ability to understand operational needs and convert them into practical technology solutions
- Comfort working across both legacy and modern environments without losing sight of business outcomes
- Ability to lead through influence and build trust across technical and non-technical teams
- A proactive, ownership-oriented mindset with strong follow-through
- Calm, structured decision-making in high-visibility or production-sensitive situations
Vacancy posted 3 days ago
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