Premium Operations Coordinator, Medical Stop Loss - Hybrid

Premium Operations Coordinator

The Premium Operations Coordinator provides essential administrative and operational support that helps ensure the accuracy, timeliness, and organization of all premium-related activities. The Coordinator supports both the Premium Operations Lead and Specialist, contributing to smooth workflow execution, effective task routing, and strong documentation standards. This position plays a critical role in maintaining the integrity of incoming and outgoing premium processes by managing check deposits, maintaining premium folders, and assisting with basic reconciliation preparation. With strong attention to detail and a proactive approach, the Premium Operations Coordinator promotes efficiency, supports compliance, and helps uphold C&F's commitment to operational excellence and exceptional service.

This is an exceptional opportunity for local candidates in the Phoenix metro area with a growing business unit within C&F.

What you will do:

• Deposit premium, claims, and commission checks, ensuring accurate logging and timely processing
• Create, maintain, and organize monthly premium folders, receipt logs, and documentation needed for audit readiness
• Track and close open claim tasks by reviewing updates, following up on outstanding items, and ensuring proper documentation
• Monitor overflow email inboxes, sort and route correspondence, and assist the team in prioritizing actionable items
• Route premium tasks and research items to the appropriate Specialist or Lead to maintain efficient workflow
• Support compliance and recordkeeping efforts through accurate filing, secure handling of documents, and shredding outdated check records
• Enter AP invoices and request W9s as needed to support vendor setup and payment processes
• Mail commission and claim checks and maintain corresponding ESL notes for accurate tracking
• Provide foundational administrative support to the Premium Operations team, enabling smooth workflow and process coordination
• Other duties as assigned

What YOU will bring to C&F:

• High school diploma required
• Associate's degree or equivalent experience from an accredited college or university preferred
• 1-2 years' experience in administrative or accounting support role preferred
• Proficiency in MS Office
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast?paced environment
• High attention to detail and accuracy in handling deposits, logs, documentation, and data entry
• Excellent verbal and written communication skills for effective interaction across the team and with internal partners
• A proactive, service?oriented mindset with a commitment to supporting team efficiency and operational accuracy
• Proven reliability, accountability, and follow?through when handling office tasks, email inboxes, and document management
• Flexibility and adaptability to support changing priorities and assist as needed
• High degree of professionalism and discretion in handling sensitive financial information
• A collaborative attitude and willingness to learn, contribute to a positive and supportive team culture

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $34,800.00 to a maximum of $51,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.