Branch Supervisor Lenox

If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic branch team member.

We offer an environment of excellence where teamwork and accountability are a must! If you are a quick learner and have exceptional follow-through skills you will be happy here. If this description describes you, we know that you will be surrounded by people who are passionate about what they do, committed to excellence, and know how to have fun doing their work.Please apply below by attaching your resume and cover letter. If you feel you are the person we are looking for, tell us about all your past successes.

This position's is in our Lenox Branch.

Then please take a look at the job description below.

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Job Summary:

Actively participate in and foster the Bank’s Culture of excellence while supporting the Bank’s strategic initiatives.

The Branch Supervisor (Tier II) serves as a highly operational branch leader responsible for driving frontline execution, overseeing complex branch operations, supporting customer relationship growth, and delivering advanced servicing and account opening support.

 This role combines strong operational leadership with relationship management responsibilities — balancing teller line oversight, account opening proficiency, customer problem resolution, and coaching support to ensure the branch operates efficiently while delivering exceptional customer experiences.

 Branch Supervisor (Tier II) team members are expected to lead with confidence, operational discipline, urgency, and customer-centered thinking while helping strengthen both branch performance and customer relationships.

Consistently and effectively manage behavior within the Bank’s established customer service standards and core values while adhering to all established Bank Policy and procedures. 

Job Functions:

• Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes 
• Adhere to all bank policies and procedures

Operational Leadership

• Oversee and coordinate daily teller line and branch operational activities.
• Lead balancing, cash oversight, recycler management, ATM/ITM processing, and night depository functions.
• Complete operational audits, reports, certifications, and control processes.
• Monitor operational workflow and assist with staffing coordination and branch coverage.
• Support branch opening and closing responsibilities.
• Ensure operational procedures are executed accurately and consistently.

Customer Relationship and Account Servicing

• Open and maintain consumer and business deposit accounts in accordance with Bank procedures.
• Provide advanced servicing support including ownership changes, maintenance requests, and complex customer inquiries.
• Develop strong knowledge of consumer and business deposit products, digital banking, IRAs, and related services.
• Conduct consultative customer conversations focused on identifying financial needs and relationship opportunities.
• Support consumer lending conversations, referrals, and application assistance.

Leadership and Team Development

• Coach frontline employees on customer conversations, operational execution, and service standards.
• Reinforce accountability, urgency, and consistency across daily operations.
• Provide hands-on operational guidance and real-time problem solving.
• Support training and development efforts for new and existing branch employees.
• Help maintain a positive, high-energy, and customer-focused branch culture.
• Required to work a minimum of two Saturdays per month, with flexibility to work additional Saturdays as needed to support branch staffing and customer service coverage.
• Perform additional duties as requested

Job Requirements:

Must possess:

• the ability to read, write and speak fluently in the English language
• strong customer service skills with both internal and external customers
• excellent verbal and written communication skills
• general math skills: adding, subtracting, multiplying and dividing
• ability to work a flexible schedule and travel to other locations as needed
• handle conflict resolutions in a professional manner
• ability to work in a fast-paced environment and work well under pressure
• ability to handle highly confidential information with professionalism and discretion
• ability to process transactions with a high degree of accuracy
• ability to handle large amounts of cash with accuracy
• ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank risk, exposure to loss, or fraud
• ability to supervise staff and provide day-to-day direction
• ability to interact professionally with the public
• in-depth knowledge of bank deposit products and policies
• basic knowledge of bank loan products and investment services
• knowledge of applicable state and federal regulations and related responsibilities
• computer software and hardware skills

Core Competencies:

• Operational Discipline and Execution
• Customer Focus and Relationship Building
• Risk Awareness and Sound Judgment
• Coaching and Team Leadership
• Problem Solving and Decision Making
• Communication and Collaboration
• Adaptability and Accountability

Supervisory Scope:

Responsible for the day-to-day leadership of frontline branch staff, including operational oversight, workflow management, coaching, training, and customer service execution. Provides ongoing guidance and performance feedback to support employee development, operational consistency, and relationship growth. Assists with staffing coordination, branch coverage, problem resolution, and execution of branch objectives while promoting a culture of accountability, collaboration, operational excellence, and customer-focused service.

Education and Experience :

• High school diploma or GED equivalent required.
• Associate degree or higher in business, finance, or related area preferred.
• Sales and customer service experience required.
• Supervisory experience required.

Physical Demands:

• Employees will have the following physical demands
• required to sit & stand and move throughout the location/branch
• required to climb & stoop: reach with hands & arms
• occasionally lift & move up to 25 pounds
• efficient computer and typing skills
• vision abilities required: close, distance & peripheral
• reading of written, printed or computer screen data
• able to transport self, in a timely manner, to and from meetings, conferences & events
• frequent travel between assigned branches, meetings, conferences, and community events.
• frequent computer use.

Human Relations/Emotional/Mental Demands :

Contact with existing/potential customers and employees through telephones, correspondence or interact with in all areas. Confidentiality of potential and existing client and employee information requires professionalism, discretion, and diplomacy.

Requires exceptional leadership presence, diplomacy, discretion, and sound judgment. The position requires balancing direct branch management with leadership of multiple Branch Managers while effectively managing competing priorities, coaching leaders through change, maintaining confidential information, and building strong relationships with employees, customers, community partners, and executive leadership.