Front Desk Clerk

Front Desk Clerk

Cavalry Court - College Station, TX 77840

Contribute positively to a collaborative team environment within the Front Office and across all departments

Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully

Participate in ongoing training and development to enhance service delivery and product knowledge

Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations

Maintain reliable attendance and flexibility in scheduling based on business demands

Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk

Proactively assist guests with questions, directions, hotel services, and local recommendations

Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate

Maintain a clean, organized, and fully functional front desk environment and equipment

Complete daily shift tasks and required reports to ensure operational readiness and accuracy

Coordinate guest services such as transportation, room escorts (full or partial), and special requests

Communicate effectively with other departments to support seamless guest experiences

Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty

Create memorable, personalized experiences that make each guest feel recognized and valued

Anticipate guest needs before they are expressed whenever possible

Always uphold the company's Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations

Always maintain confidentiality of guest and hotel information

Excellent customer service skills

Hospitality experience preferred

Strong English communication and organizational skills

Must be available to work mornings, nights, weekends, and holidays