Senior Account Manager - Strategic Accounts - Remote (USA)

Job Overview We are seeking an experienced Senior Account Manager to support our Strategic Accounts segment, serving clients with 3,000+ employees, complex funding structures, and highly customized benefit programs. The role is designed for a proven operator who can manage large, sophisticated clients and contribute immediately within a fast‑paced environment. This is not a developmental role – it requires a track record of independent, strategic, and precise execution from day one. Essential Duties and Responsibilities Serve as the senior operational lead on complex client accounts, partnering closely with Producers, Managing Consultants, and Senior Benefit Consultants to execute client strategy. Own and continuously elevate the overall client experience, ensuring alignment between strategic intent and day‑to‑day service delivery. Act as the primary point of contact for senior client stakeholders, demonstrating strong executive presence and clear communication of complex concepts. Lead execution of complex renewal cycles, coordinating across carriers, vendors, and internal stakeholders to ensure alignment with client objectives. Manage and coordinate all day‑to‑day service delivery across a multi‑disciplinary team, often including multiple Account Managers, Associate Account Managers, and Financial Benefit Consultants. Serve as the day‑to‑day leader of the account team, driving alignment, accountability, and performance across all service resources. Drive accountability across the team by managing timelines, deliverables, and quality standards in a high‑expectation environment. Navigate and support complex funding arrangements (e.g., self‑funded, level‑funded, captives, and other alternative funding strategies) with a strong understanding of operational and financial implications. Align service delivery with the client’s broader business objectives, ensuring benefit strategies support organizational goals. Identify, anticipate, and proactively resolve service risks and gaps before they impact the client. Lead resolution of complex service issues and escalations, coordinating cross‑functional teams to deliver timely outcomes. Partner with Financial Benefit Consultants and analysts to ensure accurate data flow, reporting, and insights that support client strategy. Support client retention and growth by identifying opportunities to enhance value, strengthen relationships, and expand services in partnership with the Producer and consulting team. Operate effectively within highly customized, non‑standard service models, adapting approach based on client complexity and business needs. Exercise strong judgment in ambiguous or high‑stakes situations, making informed decisions that balance client needs, risk, and business priorities. Mentor and elevate junior team members, contributing to the overall strength and performance of the team. Qualifications, Skills and Requirements Demonstrated success managing large, complex employee benefits clients (3,000+ lives) within a brokerage or consulting environment. Deep understanding of employee benefits, including both fully insured and alternative funding arrangements. Proven ability to operate effectively within a highly matrixed team structure, influencing without direct authority. Strong executive presence with the ability to engage and influence senior client stakeholders. Exceptional project management and organizational skills, with the ability to manage multiple complex workstreams simultaneously. Highly proactive, solutions‑oriented mindset with strong problem‑solving capabilities. Ability to operate with speed, precision, and accountability within a high‑performing team environment. Strong written and verbal communication skills, with a high level of professionalism and attention to detail. Ability and willingness to attend in‑person client meetings and travel as needed. Advanced proficiency in Microsoft Excel and PowerPoint. Experience working with data, reporting, and analytics tools. Education, Training and Experience 7+ years of experience in employee benefits account management, with a significant portion supporting large‑group or enterprise clients. Proven experience supporting self‑funded and complex benefit structures. Demonstrated experience leading or coordinating cross‑functional service teams. Bachelor’s Degree preferred. Life & Health License required. Compensation The typical base pay range for this role is $150,000 – $170,000, depending on skills, education, qualifications, professional experience, and location. Base pay is the foundation; variable compensation, commission, and/or annual bonus may also be available based on individual performance and company performance. EEO Statement OneDigital is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment regardless of veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information, or any other category protected by federal, state, local, or tribal law. We consider qualified applications with arrest or conviction records for employment in compliance with local Fair Chance Ordinances. We comply with all applicable criminal history inquiry laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont, and Washington. #J-18808-Ljbffr