Customer Service Phone Representative

Service ConciergeThe team at Jaffarian Volvo Toyota is looking for a dynamic, organized and detail oriented individual to join our team and grow within our organization. This role is based in Haverhill, MA, and offers a competitive hourly wage of $20.00-$25.00, paid weekly. If you are passionate about delivering excellent customer service and thrive in a fast-paced automotive environment, we invite you to become part of the Jaffarian Automotive Group.ResponsibilitiesGreet and assist service customers promptly and courteously.Schedule service appointments and manage customer communications.Coordinate with technicians and service advisors to ensure smooth workflow.Provide detailed information about services offered and pricing.Maintain accurate records of customer interactions and service requests.Assist in managing waiting area and service desk appearance.Support service team with administrative tasks as needed.RequirementsStrong organizational and multitasking abilities.Excellent communication and interpersonal skills.Detail oriented with a customer-focused attitude.Ability to work in a fast-paced environment and handle multiple priorities.Proficiency with computer systems and scheduling software is a plus.BenefitsCompetitive hourly wage of $20.00-25.00, paid weekly.Health, Dental and Vision Insurance401KOpportunities for growth and development within the Jaffarian Automotive Group.Positive work environment with a supportive management team.Employee discounts on vehicle services and parts.State of the art facilityAbout the CompanyJaffarian Automotive is a fourth generation family owned dealership. We are customer-first with a focus on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in creating a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and coming back.