AV Service Technician

AV Service Technician

We are seeking an AV Service Technician with an active TS/SCI CI Poly to provide support for end-users by troubleshooting and resolving their issues. This position works closely with customers, engineers, and installation technicians to ensure a smooth end-user experience for all AV systems.

Key Responsibilities

• Perform daily onsite/on-call AV system troubleshooting, maintenance, and repair.
• Provide meeting and event support, including set-up, in-meeting assistance, and break down.
• Conduct preventative maintenance and daily AV system checks to ensure operational readiness.
• Deliver technical support for end-users in person and over the phone.
• Maintain and update system documentation and troubleshooting guides in Confluence/Jira and other ticketing systems.
• Provide formal and ad-hoc AV system user training to end-users.
• Escalate problems to engineering staff and collaborate on troubleshooting for issue resolution.
• Complete and maintain training certificates from manufacturers and industry associations as required.
• Ensure maximum issue resolution in minimum time to meet service level agreements.
• Maintain in-depth knowledge of AV products, services, and systems.
• Attend daily engineering and operations & maintenance meetings.
• Ensure compliance with established change management processes for system updates or changes.
• Provide on-call support to the customer, resolving issues by phone or in person.
• Maintain professional demeanor while troubleshooting issues in high-pressure settings.
• This position is for first shift but may require occasional compensated, ad hoc support after hours.

Required Qualifications

• All positions require a CI POLY. Candidates with only an SCI can be considered but will have to sit for the CI POLY after starting.
• 1+ years of related work experience or an equivalent combination of education and experience.
• Experience in the setup, installation, and support of large-scale audiovisual systems.
• Experience coordinating or leading schedule-driven tasks.
• Experience directly interfacing with customers.

Preferred Qualifications

• A four-year degree or military experience may be considered in place of job experience.
• AVIXA CTS (Certified Technology Specialist) certification.
• Manufacturer certifications (QSC, Cisco, Crestron, Extron, Thinklogical, etc.).
• Competencies in AV equipment (such as Biamp/QSC audio systems, Crestron control systems, Thinklogical control systems) for troubleshooting, and basic communication concepts and protocols.
• Active vendor or industry audio-visual certifications (e.g., AVIXA).
• Analytical thinking, and a high-level of problem-solving and technical troubleshooting skills.

Physical Requirements

• Must be able to stand, kneel and/or crouch for long periods of time.
• Must be able to work in high places, as well as small, cramped places.
• Must be able to work in hot humid places, as well as cold places.
• Must pass a background screen and drug test.