Data Entry Operator

Data Entry OperatorThis position will be a member of the Dental Unit Claims Processing Team providing data entry, general office, and answering phone calls from providers and recipients.Duties include:Opening and distributing mail to dental unit staffLogging incoming prior authorization requestsAdding or updating prior authorization records in the MMIS systemAnswering incoming phone calls from providers and recipientsProviding basic policy information to callersLooking up information in the MMIS systemWhen necessary, transferring calls to other dental unit staffPrevious experience required:Data entryBasic Microsoft Office toolkit knowledgeNice to have:Dental or medical claims processing experienceAnswering phones in a medical/dental office environmentYears of relevant experience: 2 to 4 yearsPreferred education: Associates Degree or equivalentRole description:Comprehensive PC skillsAble to follow written and spoken instructionsMinimum of 35 wpmAbility to accurately enter information into a computer, accessing information from a computer, and verifying information on a screenDuties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to performAbility to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniquesAbility to conduct basic data mining and data capture effortsServices may be required to be provided at supplier’s site using supplier’s equipment. Typically need an end product of electronic data, typically transmitted through FTPKeypunch and verify records in specified format (ex. ASCII)The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokesThe contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possessionError rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basisPickup and delivery by contractor to be made on a weekly basisFor key entry, required that a second individual completed 100% key verification to control errorsKnowledge of imaging and visual display operating practices, procedures, and techniquesKnowledge of arithmetic and numbering systemsAbility to operate equipment with speed and accuracy to ensure information is captured