Medical Assistant SMART Line Orthopedics Sports Medicine

Job Description

Primary City/State:

Phoenix, Arizona\n

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Department Name:

PBD-Ortho Surgery-Arcadia\n

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Work Shift:

Day\n

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Job Category:

Clinical Care\n

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$80 ALLOWANCE FOR SCRUBS INCLUDED!!\n

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.

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This position will be at the Orthopedic & Sports Medicine Institute and Concussion Clinic located at Banner University Medical Center in Phoenix. Whether you have back pain, joint issues, torn ligaments or a complex fracture, we treat all injuries and disorders of the musculoskeletal system. Our doctors use advanced surgical and minimally invasive techniques to reduce pain and get you moving.

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As a Medical Assistant supporting our SMART Line , you will be supporting calls that come in for all our Banner Orthopedics and Sports Medicine care teams. You will monitor incoming patient calls to our call center, where you will screen and send to the appropriate care team for resolution. You will also assist patients with clinical/medical needs such as medications, FMLA paperwork, post op questions and other general clinical questions.

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Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins. Uncertified Medical Assistants will have access to Medical Assistant certification study material and Banner will pay for the cost of certification. A passing score would result in a pay increase due to an MA’s newly certified status.

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Schedule: Monday -Friday 8:00AM-5:00PM. After training will do 3 remote days and 2 in office.

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Primary Location: 755 E McDowell Rd, 2nd floor, Phoenix, AZ 85006 but will also float to: Arcadia, 4200 E Camelback, Phoenix

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University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.\n

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POSITION SUMMARY
\n This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

\n CORE FUNCTIONS
\n 1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.

\n 2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.

\n 3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.

\n 4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.

\n 5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.

\n 6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).

\n 7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.

\n 8. This position will complete all necessary on- boarding/orientation activities, including simulation training, as needed or directed.

\n 9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

\n Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

\n NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

\n SUPERVISORY RESPONSIBILITIES
\n DIRECTLY REPORTING
\n None
\n MATRIX OR INDIRECT REPORTING
\n None
\n TYPE OF SUPERVISORY RESPONSIBILITIES
\n N/A

\n Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

\n PHYSICAL DEMANDS/ENVIRONMENT FACTORS
\n DP - Typical Direct Patient Care environment: (Nutrition Rep, Chaplain, RN)
\n Able to stand, walk, bend, squat, reach, and stretch frequently.
\n Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.
\n Needs adequate hearing and visual acuity, including adequate color vision.
\n Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.
\n Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.
\n May be required to lift up to 75 pounds.
\n Must use standard precautions due to threat of exposure to blood and bodily fluids.
\n Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
\n May require periodic use of personal computer.

\n MINIMUM QUALIFICATIONS

\n High school diploma/GED or equivalent working knowledge. Completion of an approved medical assistant training program as defined by state regulations.

\n Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).

\n Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

\n Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. \n

\n PREFERRED QUALIFICATIONS

\n Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

\n Additional related education and/or experience preferred. \n

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DATE APPROVED 05/11/2025

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EEO Statement:

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EEO/Disabled/Veterans

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Our organization supports a drug-free work environment.

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Privacy Policy:

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Privacy Policy

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