LensCrafters - Team Lead

General Function The Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. They ensure customers and patients are always delighted and aid in achieving store success by managing key optical and lab processes (if applicable) and systems to achieve exceptional results. Major Duties and Responsibilities While working in Retail Ensure the LensCrafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assist customers with selections, provide recommendations, and assist sales associates Serve as a responsible alternate store key holder While working in Lab, if applicable Custom fit glasses & precisely place prescription in lenses Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensure finished eyewear meets optical standards & customer requirements Create a safe working environment for all, demonstrate safe work practices Be responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems Basic Qualifications HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong interpersonal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience Preferred Qualifications State licensure (if applicable) & or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Benefits and Compensation Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr LensCrafters