Desktop Support Analyst
$26 - $31 per hourRobert Half
Job Description
Job Description
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.
POSITION: DESKTOP SUPPORT
LOCATION: DALLAS, TX
DURATION: 4 MONTH CONTRACT TO PERMANENT
RATE: $26 - $31/HOUR
RESPONSIBILITIES
- Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.
- Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.
- Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.
- Document, track, and resolve service requests using IT ticketing and change management processes.
- Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.
REQUIREMENTS
- Associate degree or 2+ years of professional IT support, service desk, or desktop support experience.
- Experience supporting Windows operating systems, Microsoft 365, Exchange, and enterprise business applications.
- Working knowledge of Active Directory, file shares, permissions management, VPN connectivity, and remote support tools.
- Familiarity with mobile device management solutions such as Microsoft Intune or comparable platforms.
- Understanding of networking fundamentals including DNS, DHCP, Wi-Fi, VLANs, and switching concepts.
- Experience supporting audio/visual conferencing technology and meeting room equipment is a plus.
- Strong troubleshooting, customer service, communication, and multitasking skills
Vacancy posted 4 days ago
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