Water Restoration Operations Supervisor

Job Description

Job Description

Water Operations Supervisor

Hays + Sons | Cincinnati, OH | Full-Time

Salary: $75,000–$85,000 annually

Position Overview

Hays + Sons is seeking a Water Operations Supervisor to oversee water mitigation, mold remediation, and emergency board-up and tarping projects within our Cincinnati emergency services operations.

This position provides technical oversight, field coordination, and quality assurance across all three service lines. Responsibilities include coordinating daily crew assignments, monitoring project execution, conducting field inspections, and ensuring compliance with applicable industry standards and company protocols.

This is a field-focused supervisory role without direct personnel management responsibility.

Key Responsibilities

Field Operations & Project Coordination

• Coordinate daily crew dispatch, resource allocation, and project assignments.
• Oversee water mitigation, mold remediation, and emergency board-up and tarping projects from initial assessment through completion.
• Lead field operations on large-loss, commercial, and multifamily projects.
• Coordinate emergency response activities and monitor project progress, quality, and job costs.

Technical Oversight & Quality Assurance

• Verify compliance with applicable IICRC standards and company protocols.
• Inspect work quality, drying progress, equipment placement, and project documentation.
• Conduct initial assessments on large-loss and commercial projects.
• Identify deficiencies and provide corrective guidance and technical training.
• Evaluate mold remediation opportunities and assist with inspections, scope development, and estimating.
• Provide technical support for water mitigation, structural drying, mold remediation, and emergency board-up and tarping procedures.

Documentation & Project Controls

• Ensure consistent DASH utilization for project documentation and workflow management.
• Assist with estimating, scope development, and job cost allocation.
• Review weekly timesheets for accuracy and proper job cost coding.
• Review, code, and submit invoices within two business days of receipt.
• Participate in production meetings and provide field performance feedback for annual evaluations.

Fleet, Safety & Emergency Response

• Maintain operational readiness of the emergency services fleet, including water mitigation trucks and transport vehicles.
• Coordinate equipment availability, maintenance, and deployment.
• Monitor compliance with company safety policies and jobsite requirements.
• Participate in management meetings and maintain availability for rotating 24-hour emergency response coverage.

Qualifications

• Minimum four years of experience in water mitigation, restoration, construction, or building maintenance.
• Current IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications required; Applied Microbial Remediation Technician (AMRT) strongly preferred.
• Working knowledge of water mitigation, structural drying, moisture mapping, mold remediation, and restoration documentation.
• Experience coordinating field crews and providing technical direction on complex restoration projects.
• Familiarity with restoration estimating, job costing, and project documentation systems.
• Valid driver's license and acceptable motor vehicle record.
• Ability to pass a national criminal background check and pre-employment drug screening.
• Ability to participate in rotating 24-hour emergency response coverage.
• Ability to lift and move restoration equipment throughout residential, commercial, and multifamily structures.

Compensation & Benefits

• Annual salary of $75,000–$85,000
• Weekly pay
• Paid time off and holidays
• Monthly wellness time off
• 401(k) with guaranteed company match
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee assistance program
• Health and wellness programs
• Company apparel

Work Location: In person — Cincinnati, Ohio

Employment Type: Full-time

Background Screening

Due to insurance requirements, a comprehensive criminal background check and motor vehicle report are required. Felony convictions within the past seven years or serious traffic infractions within the past four years may disqualify candidates.

Hays and Sons is a full service disaster restoration company. We have been in the business of rebuilding lives for over 40 years. We have been voted a National Top Workplace for the last two years straight! We currently have 9 locations, which are spread throughout the state of Indiana and also in Cincinnati and Dayton Ohio. If you are interested in joining a fun, fast-paced, independently owned disaster restoration company, we would love to hear from you!

Company Description

Hays and Sons is a full service disaster restoration company. We have been in the business of rebuilding lives for over 40 years. We have been voted a National Top Workplace for the last two years straight! We currently have 9 locations, which are spread throughout the state of Indiana and also in Cincinnati and Dayton Ohio. If you are interested in joining a fun, fast-paced, independently owned disaster restoration company, we would love to hear from you!