Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud to join our team in Bangalore, Karnataka, India.

Job Title: Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud

Experience: 5–7 years

Job Summary: We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment.

The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands-on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects.

Key Responsibilities:
Support & Operations (L1 / L2 / L3 Oversight)
Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds
Provide guidance, mentoring, and technical direction to L1 and L2 support teams
Ensure SLA adherence, incident resolution, and uninterrupted service operations
Perform root cause analysis (RCA) and implement preventive and corrective measures
Own problem management and recurring issue resolution
Support production monitoring, release validation, and hypercare activities

Salesforce Administration & Platform Management:
Manufacturing Cloud Administration 
Administer and optimize Manufacturing Cloud capabilities including:
Account-Based Forecasting
Sales Agreements
Manufacturing Intelligence
Partner and Channel Visibility
Support manufacturing business processes and operational workflows
Manage forecasting configurations, data visibility, and reporting

Sales Cloud Administration
Configure and maintain Sales Cloud functionalities including:
Leads, Opportunities, Accounts, Contacts
Forecasting and Pipeline Management
Campaigns and Activity Management
Territory Management
Support sales process automation and performance optimization

Service Cloud Administration
Administer and optimize Service Cloud features including:
Case Management and Queues
Omni-Channel and Routing
Service Console
Email-to-Case and Web-to-Case
Knowledge Management
CTI integrations
Support customer service operations and workflow optimization

Platform Administration
Design and implement automation using Salesforce Flows
Manage profiles, permission sets, roles, sharing rules, and security controls
Maintain data integrity, governance, and compliance standards
Create and maintain reports, dashboards, and analytics
Manage custom objects, page layouts, validation rules, and Lightning configurations

Advanced Configuration & Troubleshooting (L3)
Troubleshoot complex automation, flow failures, integration, and performance issues
Support and monitor integrations using REST/SOAP APIs and middleware tools
Analyze logs, debug issues, and coordinate with developers on Apex-related fixes
Manage large data volumes, data quality initiatives, and data migration activities
Support sandbox management, deployment activities, and release cycles
Collaborate with DevOps and QA teams during deployments and testing

Governance, Enhancements & Best Practices
Define and enforce Salesforce governance standards and best practices
Review, validate, and approve configuration and change requests
Participate in solution design discussions with architects and business teams
Identify opportunities for automation, optimization, and process improvements
Maintain documentation including SOPs, configuration documents, and operational runbooks
Ensure platform scalability, maintainability, and security compliance
Stakeholder & Team Collaboration
Act as a trusted advisor to business stakeholders across sales, manufacturing, and customer service functions
Translate business requirements into scalable Salesforce solutions
Collaborate closely with developers, architects, QA, integration, and DevOps teams
Support UAT activities, end-user training, and post-release stabilization
Drive cross-functional coordination in global enterprise environments

Required Skills & Qualifications
3–5 years of hands-on Salesforce administration experience
Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud
Proven experience managing L3 production support and enterprise Salesforce operations
Strong understanding of Salesforce security, sharing model, and data architecture
Advanced experience with Salesforce Flows and platform automation
Experience with reports, dashboards, and analytics
Familiarity with ITIL processes including Incident, Problem, and Change Management
Experience working in enterprise-scale multi-cloud Salesforce environments

Certifications
Salesforce Administrator (ADM 201)
Salesforce Advanced Administrator
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant

Good to Have:
Salesforce Manufacturing Cloud Accreditation/Experience
Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps
Exposure to integrations and middleware platforms (MuleSoft, Boomi, etc.)
Knowledge of DevOps and release management practices

Soft Skills
Strong leadership and mentoring capabilities
Excellent analytical and problem-solving skills
Strong communication and stakeholder management abilities
Ability to handle high-pressure production environments
Proactive, collaborative, and solution-oriented mindset

Work Environment
Enterprise Salesforce multi-cloud ecosystem
Collaboration with global and cross-functional teams
On-call or shift-based production support as required
Adherence to SLAs, governance, compliance, and operational standards

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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