Senior Lead Workflow Coordinator - Lockbox Operations

Senior Lead Workflow Coordinator

Location: La Mirada, CA Schedule: Sunday through Thursday, 8:00 AM to 4:30 PM Join a team that plays a critical role in keeping lockbox operations running efficiently and ensuring customer transactions are processed accurately and on time. As a Senior Lead Workflow Coordinator, you'll help drive daily production, balance workloads, and make real-time decisions that support operational success.

What You'll Do:

• Coordinate daily workflow activities to ensure production deadlines and cutoff times are met.
• Monitor volumes and adjust priorities to keep work moving efficiently.
• Partner with operations teams to identify and resolve workflow bottlenecks.
• Make timely decisions to support productivity, quality, and customer commitments.
• Assist with staffing and workflow adjustments based on business needs.
• Support continuous improvement efforts to enhance efficiency and performance.
• Step into production activities when needed, including mail processing, extraction, scanning, and equipment operation.
• Play a key role in the day-to-day success of a fast-paced operation.
• Lead workflow decisions that directly impact customer service and operational performance.
• Collaborate with multiple teams to solve challenges and improve processes.
• Gain valuable leadership, operations, and production management experience.
• Enjoy a dynamic role that combines coordination, problem-solving, and hands-on support.

Basic Qualifications

• High school diploma or equivalent
• Four to five or more years of operations services related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location Expectations

This role requires working from a U.S. Bank location for all scheduled work days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.77 - $34.33