Admissions Counselor

Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation?s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called 'the most ambitious campus design program in the country'. UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC?s success. Job Overview The Office of Undergraduate Admissions at the University of Cincinnati, Strategic and Transformative Initiatives Team seeks a Sr. Admissions Counselor to join our team at an exciting time. This role blends the core responsibilities of a territory management, coordinating recruitment efforts, evaluating applications, and conducting appointments with prospective students, and providing hands‑on leadership of the Admissions Support Center (ASC), the office?s front-line communications operation. You’ll supervise and develop a team of student employees, liaison across systems and teams for the CPS Fast Track and OHDE Direct Admit pilots and help shape initiatives that support the division?s enrollment goals. This is a strong fit for someone who enjoys both relationship-driven recruitment work and the operational, people‑leadership side of running a high-volume office function. This position requires 5 days in-person in an Office environment; in-person office capacity is subject to change as directed by Director of Strategic & Transformative Initiatives upon evaluation after one year in role. Some evening, weekend, and travel commitments required during peak recruitment periods, as described above. Essential Functions Core Admissions Counselor Responsibilities Serve as liaison to students admitted through CPS Fast Track or ODHE Direct Admit pilot to help the university reach its enrollment goals while remaining fiscally responsible; serve as the primary point of contact for students/supporters and organizations in that territory. Develop and execute recruitment initiatives that best serve students and partner organizations in your territory, using data to coordinate and plan travel, including visits to high schools and community colleges. Maintain and use information about students and organizations to advise and support students from prospect through application and enrollment. Implement and clearly explain university admissions policies to students, families, and partners. Evaluate applications for admission and make holistic admission decisions using multiple pieces of information, with the accuracy and consistency needed to keep the university aligned with its enrollment goals. Use a CRM system (Slate) to maintain records, generate reports, and help analyze data for planning and evaluation. Serve as a peer leader for fellow Admissions Counselors and take on special projects and initiatives as assigned. Student Employee Program Leadership Lead recruitment, hiring, and onboarding for the office's Admissions Support Center student employee team, managing seasonal hiring cycles from job posting through offer letters and HR handoff. Own new-hire training, including a structured onboarding curriculum, shadowing, and ongoing skill development, plus at least one additional training session per semester. Build and maintain weekly student worker schedules, monitor coverage across all shift types, and manage day‑to‑day scheduling questions and last‑minute changes. Plan monthly team meetings, semesterly professional development opportunities, and team‑building events that support student engagement, feedback, and retention. Maintain accurate student worker records and coordinate with HR on hiring, onboarding, and compliance needs throughout the employment lifecycle. Communications & Inbox Oversight Oversee day‑to‑day management of undergraduate and graduate admissions inboxes, SMS, and voicemail lines, ensuring timely and accurate responses and appropriate staff coverage during absences. Monitor volume and trends across communication channels to inform staffing decisions and process improvements. Maintain up‑to‑date response templates and tracking tools, and coordinate with counterparts on international, transfer, and graduate inbox needs. Develop and distribute regular internal communications to student staff to keep the team informed, engaged, and aligned on office updates and expectations. Required Education Bachelor?s Degree Required Trainings/Certifications Valid driver?s license with an acceptable record. Some positions may require a valid passport. Required Experience Three (3) years of relevant experience. Additional Qualifications Considered Experience with Slate or other CRM software. Experience supervising student staff or leading a team, ideally in a fast‑paced, service‑oriented environment. Experience managing high‑volume, multi‑channel communications (email, phone, SMS). Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Compensation and Benefits UC offers an exceptional benefits package designed to support your well‑being, financial security, and work‑life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: $53,000 - $55,000 Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14?18% of your salary based on position. Real Work-Life Balance UC prioritizes work‑life balance with a generous time‑off policy, including: Vacation and sick time 11 paid holidays and additional end‑of‑year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary range of $53,000 - $55,000, commensurate with experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our Careers Page. UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents. Important : To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider easy apply applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at View email address on click.appcast.io. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 103266 #J-18808-Ljbffr