Receivables Specialist (Student Accounts) (Revised)

Receivables Specialist (Student Accounts) (Revised)

The Receivables Specialist is responsible for all collections activity relating to past due and delinquent student accounts, and third party funded loan programs. This includes using all available resources, negotiating payment arrangements, initiating appropriate collection action, utilizing skip-tracing methods and maintaining collection files. This position also assists in the processing of monthly student billing, third party invoicing, refund processing, and other accounts receivable and cashiering duties. Reports to the Director of Financial Operations.

Essential Functions and Responsibilities:

• Student Account Collections and Management
• Third-Party Collections and Agencies
• Payment Plans and Billing Operations
• Account Reconciliation and Compliance
• General Support

Knowledge, Skills, and Abilities:

• Ability to provide students, parents/guardians with exemplary customer service and assistance.
• Ability to communicate clearly and concisely, both written and verbally, in a logical manner.
• Strong organizational skills and ability to multitask in a timely and independent manner.
• Good teamwork skills are essential.
• Detail oriented and ability to follow established procedures.
• Ability to work effectively with difficult people and/or situations.
• Excellent computer skills including Microsoft Office (Word, Excel, etc.).
• Ten-key by touch.

Required Qualifications:

• 3 years of customer service experience. 2 years of the experience must be in Accounts Receivable and consumer collections or related field. Related education/training may substitute for some experience.
• High school diploma or GED.
• Finalist candidates must satisfactorily complete pre-employment credit and background checks.

Preferred Qualifications:

• 3+ years experience in Accounts Receivable and consumer collections
• Experience with Banner software.

PLU is a small, private university where caring means more than kindness and consideration it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year's break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501(3) tax-exempt organization. For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at View phone number on click.appcast.io or View email address on click.appcast.io.