Sr IT Service Management and Compliance Analyst

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.Record, coordinate, and report on progress of problem tasks from post incident reviews, and RCA’s.- Bachelor’s degree in information technology, computer science or related discipline, or equivalent experience- Five years of technology and related management experience, including IT Service Management experience- Three years of incident/problem management experience- Experience working with cross-functional teams and staff of all levels including managed service providers- Familiarity with System Development Lifecycle Methodology (SDLC)- Experience developing and providing SLAs & KPI’sStrong problem-solving skills and process oriented thinkingAbility to prioritize and multi-task in a dynamic changing agile environment with tight deadlinesRelationship building skills to work across a diverse global organization, coordinate cross-function teams towards completion, and facilitate consensus across key IT personnelThe Salary for this position generally ranges between $93,000- $120,000 annually. *Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including*qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.* Pension Plan* 401k Match* Employee Stock Purchase Plan* Tuition Reimbursement* Disability Insurance* Medical Insurance* Dental Insurance* Vision Insurance* Employee Discounts* Career Training & Development Opportunities #J-18808-Ljbffr