Collision Estimator Trainee

Service Center El Paso - East Job Summary Caliber Collision has an immediate job opening for a Collision Estimator Trainee to perform all-purpose duties, which may include, but are not limited to: greeting customers in person or on the phone, determining their needs, and immediately responding by providing guidance and assistance as required; assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles; arranging customer transportation; preparing paperwork; performing active customer deliveries; and effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. Responsibilities Greet customers in person or on the phone and determine their needs. Provide guidance and assistance as required. Assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles. Arrange customer transportation and prepare paperwork. Perform active customer deliveries. Communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs. Adhere to Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. Benefits Immediate eligibility for medical, dental and vision benefits. Industry comparable pay – paid weekly and eligible for overtime. Paid vacation & holidays – can begin accruing day 1. Career growth opportunities – we promote from within. Hands‑on experience within a production shop, a career for life. Requirements 2+ years of customer‑facing experience; sales experience a plus. Must have a valid driver’s license and be eligible for coverage under our company insurance policy. Must be 21 years of age or older. Abilities / Skills / Knowledge Ability to perform consistent physical activity – reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs. Passion for learning the collision industry. Ability to understand written and verbal instructions. Can prioritize competing tasks and adapt easily to a fast‑paced environment. Provide personable, friendly “World Class” customer service to internal and external customers. Equal Opportunity Employer Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation’s largest auto collision repair providers across more than 40 states, and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America’s Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra‑Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Our Commitment Caliber is an equal opportunity employer that is committed to inclusion and diversity. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io. #J-18808-Ljbffr