Lost and Found Supervisor in SEA Airport

Lost And Found Supervisor In Sea Airport

Customer Service

Seattle, WA • Full-Time/Regular

The Department's functions will include but will not be limited to:

• Assist walk-in customers during business hours
• Maintaining and updating the Lost and Found system
• Maintaining L&F inventory supply.
• Research and verifying validity of all information before release
• Collect lost items from Terminals and various other areas of the airport grounds.
• Audit the daily Operations to ensure daily tasks are being completed accurately, timely, and within the carrier's standards and guidelines.
• Able to coach, council, and if required initiate termination of employee relationship & address employee relations' issues.
• Photographed and logged items
• Movement of Goods and Materials
• Receive, count, document, and secure items in a lockable container such as safe.

Required Skills

• Good Leadership abilities
• Excellent focus on Customer Service and Client Satisfaction
• Excellent Interpersonal Skills
• Excellent and Effective Communication Skills, both verbal and written.
• Good Listening Skills
• Thorough Knowledge of SEA-TAC Airport Operations
• Able to communicate effectively, both verbally and in writing
• Pro-active, Forward thinking
• Well Organized and Strong Planning Skills
• Impeccable Appearance/ Business Presentation
• Dependable and Reliable
• Possess Strong Self Confidence
• Team Player
• Able to solve complex problems within operations
• Computer knowledge with Microsoft Word, Excel, Power-point, email, and basic typing / keyboarding
• Able to work independently
• Able to work overtime or varied hours

Required Experience

18 months lost and found experience preferred

Must be able to work Weekends and Holidays

Excellent focus on Customer and Client satisfaction

Ability and willingness to work harmoniously in a team environment

Strong leadership, but stronger team player

Ability to work under pressure

Thorough knowledge of airport operations:

Able to solve problems within the operation:

Computer, typing experience

Control the budget for labor costs and allocation

Basic Math

Lifting, pushing, pulling, and carrying up to 70 lbs

Constant interaction with passengers and management

Constant telephone and computer usage

Education: High School Diploma or Equivalent