Healthcare Insurance & Patient AR Specialist I - II
Beacon Oral Specialists
Job Title: Healthcare Insurance & Patient AR Specialist I - II
Job Location: Remote, MUST BE BASED IN Dallas, TX Job Type: Fulltime Responsibilities:
Job Location: Remote, MUST BE BASED IN Dallas, TX Job Type: Fulltime Responsibilities:
- Research inquiries regarding patient balances and outstanding insurance claims.
- Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor.
- Post data; verify and perform mathematical computations; maintain files.
- Compose and type routine correspondence, memos, letters, appeals, etc.
- Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
- Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
- Speak to patients to provide understanding and explanation of insurance processing and balances due on their account.
- Contact payors/insurance companies when needed to fulfill practice questions/requests.
- Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
- Provide the utmost level of customer service to the practice and patients.
- Call and communicate with patients via the phone.
- Maintain a minimum of 30 accounts worked per shift, either from emails, patient calls or work queue report provided.
- Return all practice and patient calls, emails and communication within 48 hours of receipt.
- At least three (3) years' experience in a healthcare or dental call center to include patient & insurance AR experience.
- Strong understanding of dental and medical insurance.
- High school diploma or equivalent required.
- Proficient in Microsoft office applications including Word, Excel and Outlook.
- Excellent communication, research, problem-solving, and time management skills.
- High level of accuracy, efficiency, and accountability.
- Attention to detail.
- Experience in an oral surgery setting preferred but not required.
- Monday - Friday
- 1:00pm to 10:00pm to manage Hawaii based accounts
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Referral Program
- Working in the office is an essential part of the job function.
- Must be able to stand up to 80% of the time at minimum.
- Physical requirements include driving, sitting, and standing for extended periods of time.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Vacancy posted 2 days ago
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