Customer Success Manager (Texas)

3 days ago Be among the first 25 applicantsAbout Us!Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.We are passionate about our mission to protect every child, every school, every day!About the RoleThe Customer Success Manager role is responsible for providing a premier customer experience for our existing client base throughout the customer journey, including adoption, expansion, advocacy, and retention. The Customer Success Manager will work closely with their sales counterpart, Technical Support, and the Professional Service team to ensure that their clients are supported and informed.This is a remote position for candidates living in Texas.ResponsibilitiesDrive customer success as the first point of contact for customers in named accountsMonitor overall client utilization and successProvide ongoing service and support while managing the customers' expectations and implementing action plans where needed; take ownership of customer issues and partner with the appropriate teams to drive progress towards resolutionTrack and improve on churn rate and satisfaction scores in assigned accountsDevelop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunitiesBuild relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basisEducate client base on solutions available as well as upgrades that align with their current and future goals and prioritiesMaintain in-depth knowledge of our products and stay up to date with ongoing product releasesProtect business with current partners to ensure they won't be tempted to use a competitorOther relevant projects as neededQualificationsApproximately 3-5 years experience in a customer success roleOutstanding relationship and rapport building abilitiesExcellent verbal and written communication, presentation, and problem-solving skillsHigh degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is very dependable, and always approaches scenarios with a positive, customer-centric attitudeSelf-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframesWillingness and ability to work flexible hoursProficient in Microsoft Word, Excel, PowerPoint, and Outlook. Salesforce and Gainsight experience is a plus!Skilled at troubleshooting with a logical, systematic approachWilling to travel at least 25% to visit accountsLocated in TexasWhat's in it for you?You join the gold standard in school safety software.You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.You will work with diverse teams made up of some of the best minds in the industry.You will have exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.You will have access to a robust benefits package that includes:Remote-first philosophyFlexible paid time offPaid parental leave11 Paid holidays per yearWorkplace flexibilityAffordable health coverage (medical, dental, vision), paid 100% for employee only medical401(k) employer contribution to help you plan for the futureCompany paid life insurance, STD, and LTDPet insuranceIf you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to View email address on click.appcast.io for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustries: Technology, Information and InternetReferrals increase your chances of interviewing at Raptor Technologies by 2xGet notified about new Customer Success Manager jobs in Houston, TXJ-18808-Ljbffr Raptor Technologies