Desktop Technician II

Desktop Technician IIHeadquarters Full Time 46,800.00 - 58,500.00 (Annually)BenefitsJoin a company committed to making a positive impact in the communityReceive a competitive salaryEnjoy comprehensive medical, prescription, dental, and vision coverage starting on your first dayEarn 4 weeks of paid time off (PTO) each yearTake advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthdayContribute to our company-sponsored 401(k) retirement planAccess supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insuranceParticipate in our wellness program, which includes free health screeningsUse our Employee Assistance Program (EAP) for confidential support and resourcesBi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) programGet exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark VillageWork out anytime at one of our nine onsite gyms, available 24/7Enjoy free MetroLink and MetroBus accessSave with discounted cell phone plansLet us support your well-being and professional growth while making a difference!Job SummaryThe Desktop Technician II provides second-tier technical support to end users across the transit agency, ensuring reliable operation of desktop systems, software, and peripheral equipment in administrative offices, operations centers, and field locations such as bus and rail facilities. This role requires strong technical expertise and customer service skills to work independently and collaboratively in a fast-paced, mission-critical transit environment and includes participation in a rotating on-call schedule for after-hours support.Job ResponsibilitiesProvides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues.Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.Supports agency-specific applications, including Computer-Aided Dispatch (CAD), fare collection systems, and scheduling software.Troubleshoots and resolves incidents escalated from Desktop Technician I in accordance with established service level agreements (SLAs).Performs routine maintenance and updates on end-user systems, including operating system patches, antivirus updates, and application deployments.Creates, modifies, and maintains user accounts, access permissions, and security groups in Active Directory.Coordinates with vendors and contractors for hardware repairs, warranty service, and software licensing.Documents resolutions and contributes to the IT knowledge base and standard operating procedures.Participates in IT projects such as hardware refreshes, network upgrades, and application migrations.Provides support for remote users, including VPN connectivity and mobile access troubleshooting.Maintains accurate inventory records of IT assets and track equipment deployment and lifecycle status.Provides occasional support for audiovisual systems used in meetings, training, and presentations.Assists with emergency response activities and participate in after-hours or on-call support as required.Knowledge, Skills, and AbilitiesProficiency in Microsoft Windows 10/11, Apple devices, Microsoft Office 365, and basic networking concepts.Experience imaging devices and installing software.Familiarity with Active Directory, Group Policy, and remote desktop tools.Understanding ticketing systems such as ServiceNow, Connectwise (PSA), etc.Strong problem-solving, communication, and organizational skills.Valid driver's license; ability to travel to multiple sites within the service area.Experience with mobile device management (MDM) tools preferred.Compensation:46,800.00 - 58,500.00 (Annually)Employment Type:Full TimeLocation:HeadquartersEducation:2 Year / Associate Degree Computer science or related field; equivalent experience will be considered.Experience:3 years Minimum of 3 years of related professional experience; experience in a transportation or customer service environment preferred.Equal Employment Opportunity (EEO)Bi-State Development is proud to be an Equal Opportunity Employer.Compensation DisclosureBi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.