Fire Mitigation and Pack Out Technician

Job Description

Monitors, inspects and completes tasks for restoration jobs to ensure

completion of drying, demolition, pack-out of contents and various fire

restoration activities. Prepare and review documentation to include

notes, photos and documents according to company policies and

procedures to ensure reimbursement from insurance companies.

Explains processes used to complete active jobs and next steps to

resolution in person to customers.

Job Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies

are loaded on truck needed for job, arrives to work site.

Explain processes used to complete active jobs and next steps to

resolution in person to customers using printed materials as a guide

with or without supervisor

Completes assigned jobs according to company processes while

maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include water

extraction, pack-out of contents, removing/disposing of non-

salvageable materials, light construction and demolition as directed by

supervisor

Ensures equipment, supplies, vehicles, and products are properly

handled. Reports any equipment malfunction and or damage to

supervisor

Inspects jobs after completion and obtains customer signatures for

approval purposes, and requests payments when necessary

Responsible for making daily adjustments to the drying plan based on

meter readings

Inspects jobs after completion and obtains customer signatures for

approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily

job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies

and procedures to ensure reimbursement from insurance companies

Job Requirements

High school graduate or equivalent

Experience in the restoration or construction industry is preferred, but

not required

Certifications are preferred, but not required:

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

Valid Drivers’ License and satisfactory driving record

Good verbal and written and communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an

employee to perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or

otherwise repositioning objects.

Must be able to stand and walk for extended periods of time. Lifting,

squatting, crawling and crouching is required.

Express or exchange ideas with others and receive and act on detailed

information given.

For safety reasons, respirators, which are used in certain situations,

must be able to seal to your face.

Inside and outside working conditions: The change of environment

such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being

performed by associates assigned to this classification. They are not to be construed as an

exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All

personnel may be required to perform duties outside of their normal responsibilities from

time to time, as needed. The Company reserves the right to modify this description in the

future, with or without notice to the employee. This Job Description does not create an

employment contract, implied or otherwise, and employment with the Company remains at

will. These responsibilities are subject to possible modification to reasonably accommodate

A clean and healthy environment is essential for all businesses and facilities, regardless of the industry. Now more than ever, detailed disinfecting methods should be in place to protect the guests and employees of your facility. The professionals at ServiceMaster Clean have the experience and skills to deliver spotless, pristine results. We are backed by over 65 years of experience and use advanced cleaning products and processes to help eliminate dirt, dust, germs, and bacteria from your environment.