Community Liaison

Job Description

Job Description

COMMUNITY LIAISON: FULL-TIME

Valley Hope has an exciting opportunity for a Community Liaison to support our Norton Valley Hope facility. This is a field based position which allows for remote work; however, the occasional day on-site may be required

Valley Hope restores lives affected by addiction and supports lifelong recovery.  At Valley Hope, our mission comes to life through our core values of C haracter, C ompassion, and C ommitment.  Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time?  If so, Valley Hope welcomes you!

With a near 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. 

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE:

Required: 

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license. 

Preferred:  

• Experience working in SUD/Behavioral Health 

COMPENSATION:

• Starting salary ranges from $57,000-$65,000/yr. based on education and experience

BENEFITS: 

• Affordable medical insurance (Valley Hope covers up to 85% of cost)
• Affordable dental, and vision insurance 
• Tuition Assistance 
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO – Up to 27 Days per year based on years of service
• Paid Parental Leave 
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Short Term Disability
• Employee Assistance Program
• And much more!

JOB SUMMARY: 

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.

• Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
• Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Actively promotes new services/programs to referral sources.
• Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
• Communicate and educate potential patients, families and consumers on programs and services.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.

WORK ENVIRONMENT:  

• This position will be remote, but you will need to live in KS or NE. 
• This position will require frequent travel (estimated up to 50% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings, meet with stakeholders, etc., as needed.