Program Director

What you get to do in this role:  

The Program Director is accountable for the on time on budget delivery of the defined solution scope to meet the customers desired business outcomes. This requires the EM to execute the project following ServiceNows leading practice methodology NowCreate working in collaboration with the customer project team and any involved partner ensuring proper governance is followed to gain stakeholder support for the project including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they are clear on the planned tasks tracking actual progress and managing deviations through appropriate measures. 

What you will do: 

• Leads the delivery team throughout the engagement often in collaboration with a services partner.
• Manages the engagement governance timeline scope risk change management resourcing reporting and financials. 
• Collaborate with the Sales Account Team partner and customer to understand the customer and the engagement; including business challenges key stakeholders issues and business value being delivered.
• Understands the business objectives and aligns the deliverables accordingly.
• Act as a thought leader applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement including long term customer success. 
• Accountable for communication and acts as the single point of contact to facilitate collaboration decision making and customer buy-in on proposed solutions.
• Coaches mentors and managing Customer Outcomes and/or Partner team members to achieve the engagements deliverables and enable the customers desired business outcomes. 
• Typically manages multiple projects simultaneously
• Identify gaps between actuals and plan of record propose solutions and drive resolution.
• Leads the delivery team through large complex programs often with multiple workstreams and in collaboration with a services partner 
• Supports Business Development efforts for multi-million-dollar engagements 
• Manages the largest and most complex programs for Customer Outcomes Strategic Accounts

Qualifications :

To be successful in this role you should have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 15 years progressive experience as part of a professional services organization 
• Ability to travel up to 50%
• Creative high energy entrepreneurial spirit with comfort running initiatives and program independently within a start-up paced environment 
• Demonstrated success driving complex issues through analysis and resolution 
• Experience working collaboratively and cross-functionally 
• Excellent written and verbal communication skills 
• ServiceNow certification in aligned workflow 

For positions in this location we offer a base pay of $192400 - $336700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time