Quality Program Manager

Quality Program Manager

We're Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

Reporting to the Global Quality Director and working in a collaborative community, a challenging and exciting environment, a diverse team, etc., you will be:

• Leading and driving quality program at site including all best practices
• Aligning Quality program with the goals of business/customer and supporting the development of strategic quality initiatives at the site.
• Implementing critical to Quality metrics for the site that ensures customer receives quality product and drives the site quality program to meet the site quality KPIs.
• Leading external audits, customer audits and regulatory audits of the sites.
• Driving quality program at site to improve customer experience of the product. Leading product return process and ensuring the effectiveness of action.
• Educating and engaging production and maintenance team on quality related issues and working with departmental managers to improve overall company quality culture.
• Leading investigation of customer complaints and waivers to identify root causes and validate the effectiveness of the actions.
• Leadings statistical process/quality control charting for all the products manufactured at the site and co-ordinating with site team to trigger actions to deviations
• Leading disposition of products to the customer and if necessary, discussing suspension of production as appropriate based on quality concerns.
• Ensuring that all company safety rules and regulations are followed and promoting general plant safety.
• Participating in supplier qualification/development activities.
• Working closely with plant leadership team to ensure all necessary controls are enforced to be compliant with IATF 16949:2016.
• Participating in process improvement teams and recommending improvements that align with the quality programs

About You

• Bachelor's degree in chemical engineering or any related field is required.
• Minimum of 10 years of experience in a manufacturing environment with strong experience in product quality; chemical manufacturing experience a plus.
• Knowledge of ISO 9001:2015 Quality Management System trained. cGMP/Halal/Kosher/IATF 16949 trained is a plus.
• Leadership expertise and ability to lead project teams.
• Strong analytical skills and highly organized with the ability to work in a matrixed organization.
• Experienced professional with developing knowledge of the technical field and working knowledge of business processes, technologies and applications.
• Six Sigma Black Belt certification, preferred.
• Knowledge of statistical tools such as Minitab or equivalent.
• Data based, and results driven with strong action orientation combined with practiced risk management abilities.

What We Offer

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.
• A work environment where safety is always the number one priority.
• Competitive base salary is reflective of your skills and experience with an annual incentive bonus.
• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.
• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.
• Attractive share ownership plan.
• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.
• A generous parental leave policy, which ensures you're able to spend quality time with your new family.
• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.
• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life's challenges.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

Respect and Inclusion At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.