Membership Coordinator

Job Description

Job Description

Membership CoordinatorLocation: Lititz, PA (Headquarters)Compensation: $22-$25 per hourJoin a Team That Values Service, Growth, and ExcellenceAre you highly organized, customer-focused, and energized by a fast-paced environment? We're looking for a Membership Coordinator to join our Residential Service Group at our headquarters in Lititz, PA.In this role, you'll be the driving force behind our residential membership program, ensuring a seamless experience for customers from enrollment through billing and account management. If you enjoy helping people, solving problems, and keeping operations running smoothly, we'd love to hear from you.Why You'll Love Working HereWe believe our employees are our greatest asset. That's why we offer competitive pay, outstanding benefits, and opportunities to grow your career.Benefits & PerksPTO begins accruing with your very first paycheckMedical benefits start the first of the month following hireCompany-paid life insurance and long-term disability coverage401(k) with company contributionCompany -provided laptop, iPhone, and iPadPaid training, certifications, and licensing supportStable, year-round work with a growing companySupportive team environment with opportunities for professional developmentWhat You'll DoAs a Membership Coordinator, you'll play a key role in delivering an exceptional customer experience by:Setting up and maintaining residential membership accounts accurately and efficientlyProcessing customer invoices and ensuring timely, accurate billingAssisting with collections activities and resolving billing inquiriesProviding customers with copies of invoices and account documentation as neededHandling customer questions and concerns via phone and email with professionalism and careResolving billing discrepancies and account issues promptlyMaintaining accurate customer records and account informationAnswering incoming calls in the Membership phone queueCollaborating effectively with coworkers across departmentsDelivering outstanding service to both internal and external customersSupporting additional administrative and customer service tasks as neededWhat We're Looking ForQualificationsHigh school diploma or GED requiredMinimum of 3 years of experience in customer service, billing, account management, or a related field; or an equivalent combination of education and experienceStrong computer and data-entry skillsExcellent communication and customer service abilitiesExceptional attention to detail and accuracyStrong organizational and multitasking skillsAbility to thrive in a high-volume, fast-paced, and ever-changing environmentTeam-oriented mindset with a positive, professional attitudeReady to Make an Impact?If you're passionate about helping customers, enjoy working with details, and want to be part of a company that invests in its people, we encourage you to apply today.As part of our standard hiring process, any candidate that is made an offer of employment must have a background check, physical evaluation, drug screening and motor vehicle record performed.