Property Manager/Housing Operations Manager

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly and 21 Flats is seeking a highly capable, mission-aligned property management professional to oversee the day-to-day operations, compliance coordination, and resident housing stability efforts for a permanent supportive housing community. 21 Flats serves young adults transitioning out of foster care and operates with affordable housing requirements, project-based vouchers, and a strong housing stability focus. The role requires a balance of operational excellence, compliance awareness, trauma-informed resident engagement, and collaborative problem-solving.

The role requires strong operational judgment, excellent organization, leadership and the ability to manage a complex housing environment with care and consistency. The ideal candidate will be comfortable overseeing day-to-day property operations, maintaining clear systems and documentation, coordinating with compliance and service partners, and supporting long-term housing stability for residents. This position will work closely with ownership, Firefly leadership, supportive service staff, residents, vendors, and affordable housing partners. Because 21 Flats is a small property with a specialized mission, the role may involve both strategic oversight and hands-on day-to-day property management work.
You Will:

Initial Operations and Start Up

• Lead the start-up and launch of property operations, including establishing workflows, forms, files, software tools, and day-to-day procedures for 21 Flats.
• Coordinate the initial lease-up process, including applicant coordination, unit readiness, leasing documentation, move-in scheduling, compliance coordination, and communication with Firefly, ownership, service partners, and voucher partners.

Ongoing Daily Operations and Oversight

• Oversee daily property operations, including rent collection, occupancy, maintenance coordination, resident communication, inspections, reporting, and file management.
• Serve as the primary property management lead for the community and provide regular updates to ownership and leadership regarding operations, compliance, resident issues, and key risks.
• Work closely with Firefly's service coordination team to support resident housing stability while maintaining clear lease expectations and consistent property standards.
• Help implement the property's eviction prevention process, including early intervention, documentation, resident outreach, and coordination with service staff.
• Address resident concerns, lease violations, complaints, housekeeping issues, and other property matters in a professional, timely, and well-documented manner.
• Coordinate work orders, unit turns, preventative maintenance, vendor access, annual inspections, and regular property walks to ensure units and common areas are safe, clean, and well-maintained.
• Monitor rent collection, subsidy payments, resident balances, expenses, invoices, and property performance.

Compliance and Reporting

• Support affordable housing and voucher-related compliance requirements, including resident files, certifications, recertifications, rent calculations, inspections, notices, and reporting deadlines.
• Coordinate with third-party compliance support, voucher administrators, service providers, vendors, and ownership as needed.
• Identify operational gaps and recommend practical solutions to support a stable, compliant, and well-run housing community.

You Have:

This role is well-suited for someone who has managed larger or more complex housing operations and is interested in applying that experience to one property where quality, stability, and resident outcomes matter deeply.

The successful candidate will be:

• Highly organized and detail-oriented
• Comfortable working independently.
• Experienced enough to anticipate issues before they become problems.
• Calm and professional in difficult resident situations.
• Collaborative with service providers and ownership.
• Respectful of residents while maintaining appropriate boundaries.
• Comfortable creating systems from the ground up
• Mission-driven, but also operationally strong.

Required

• Prior experience in property management, housing operations, affordable housing, supportive housing, or a related field.
• Strong organizational skills and the ability to manage detailed documentation.
• Ability to work independently and exercise sound judgment.
• Strong communication and conflict resolution skills.
• Experience working with residents, tenants, clients, or households with complex needs.
• Ability to manage competing priorities and follow through consistently.
• Comfort working in a mission-driven environment with vulnerable populations.
• Basic understanding of fair housing, leasing, rent collection, lease enforcement, and housing operations.
• Ability to work a flexible schedule, some evenings and weekends.

Preferred

• Experience with affordable housing programs such as project-based vouchers, LIHTC, HOME, HUD-assisted housing, or other subsidized housing programs.
• Experience in permanent supportive housing, transitional housing, youth housing, social services, or nonprofit housing.
• Prior experience as a senior property manager, regional manager, compliance manager, housing director, or similar leadership role.
• Familiarity with income certifications, recertifications, inspections, voucher administration, and affordable housing reporting.
• Experience helping build property management systems, policies, workflows, or operating procedures.
• Knowledge of trauma-informed care, housing-first principles, or eviction prevention practices.

BENEFITS

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• PTO and Paid Holidays
• Short-Term and Long-Term Disability
• Life Insurance

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.