Therapy Admin Assistant - Part Time

Therapy Admin Assistant

The Therapy Administrative Assistant provides front desk support for the Outpatient Therapy team and assists the coordinator outpatient clinic with administrative tasks.

Duties and Responsibilities:

Patient and Family Relations & Communication (60%)

• Greets patients and families arriving for therapy visits in a professional, customer friendly manner.
• Promptly answers and triages calls according to established departmental workflows.
• Communicates the arrival of scheduled patients to the appropriate therapist
• Communicates changes in scheduled appointments with the therapists and assists with rescheduling as directed
• Checks patients in/out of the Oracle and BadgePass systems at the start and end of the therapy visit
• Collects any payments due.

Clerical & Data Entry (30%)

• Assists with clerical tasks such as copying, filing and faxing as directed by the OP Coordinator and/or Outpatient Therapy Manager
• Assists with review of patient care related documents for eliminates of compliance as directed by the OP Coordinator and/or outpatient therapy leaders
• Enters data into systems including but not limited to Oracle, RedCap and Microsoft Teams as directed by OP Coordinator and/or outpatient therapy leaders

Outpatient Therapy Department Support (10%)

• All other duties as assigned by outpatient therapy leaders to support high-quality, compliant, family centered outpatient care.

Qualifications:

• The Therapy Administrative Assistant must have computer skills including but not limited to Microsoft Office.
• Highschool diploma/GED
• Previous experience with reception roles and/or healthcare related administrative assistant duties preferred

Physical Demands:

These include stooping, kneeling, crouching, reaching, grasping, pulling, pushing, standing, carrying, and lifting of light loads (up to 35 lb.), as necessary.

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