Clinical Support Specialist

Description

The Elizabeth Hospice Clinical Support Specialist is primarily responsible for patients’ clerical and communication care coordination from admission to discharge. Performs a wide variety of clerical and if applicable clinical duties for the Clinical Services Team assigned to including, but not limited to, processing and maintaining patients’ clinical records, Interdisciplinary Team (IDT) prep, processing and tracking of physicians’ orders, processing patient authorization requests, certifications, and ensuring seamless communication between patients, staff, and team manager.

The Elizabeth Hospice is San Diego's oldest non-profit hospice of 45 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego County and south Riverside County with multiple hospice office locations.

Our Mission: To enhance the quality of life for those nearing the end of life's journey and for those who grieve.

SALARY: $30.00-$36.00 (compensation determined by years of licensure and hospice experience).

SCHEDULE : Monday-Friday 8:00 a.m.-5:00 p.m. in office, no weekends or on call required.

DEGREE OF TRAVEL: Occasional travel for workshops, between office locations may be required from time to time.

Requirements

Responsibilities:

1. Generates and monitors staff data integrity reports for staff compliance, including Patient Task Report, Unverified Services Reports and other reports as requested.

2. Generates, processes and tracks all physician recertification's and Do Not Resuscitate (DNR) / Physician Orders for Life-Sustaining Treatment (POLST) to ensure timeliness and accuracy.

3. Works in collaboration with the Medical records staff to ensure all orders printed by Medical Records are presented to Provider at IDG meeting for completion as needed.

4. Compiles, updates and maintains components of the clinical record from admission to discharge including changes in patient status, level of care, location, mortuary, CDAP and family and friends resource if requested by qualified field staff or clinical leader.

5. Prepares correspondence and reports for team and other requests such as therapy referrals and packets for NP/MD visits

6. Takes incoming calls from patients, caregivers, and facilitates professional, compassionate communication with staff, patient, and family. Responds to questions in timely manner, including use of tiger text when appropriate.

7. Acts as a liaison between mortuaries and hospice physicians to ensure death certificates are completed in an accurate and timely manner.

8. Requests Health & Physical (H&P) and inpatient records from hospitals and Skilled Nursing Facilities (SNFs).

9. Add and update mortuary, friends, and family resources in EHR as requested by IDG

10. Work with hospice physicians to resolve and clarify codes and diagnoses with conflicting, missing, or unclear information, runs note audit reports.

11. Prepares materials for and coordinates set up for IDG meetings including the Part D Covered/uncovered Query for MD review during meeting

12. Generates, scans, and faxes Patient Status Reports to community physicians.

13. Generates staff bereaved lists and processes sympathy cards.

14. Performs clerical duties to support clinical teams, such as faxing, scanning, printing and copying.

15. Provides back-up support to other CSS staff as needed.

16. Monitors and tracks clinical staff Unscheduled Paid Time Off (USPTO) in Excel Staff Schedule.

17. Performs special projects or other assignments as requested by Clinical Manager.

18. Reviews monthly reports on medical supply use and ensures the medical supply closet is stocked, organized and does not have expired items available for use by staff.

19. Adhering to the E-way standards is a requirement in performing all job duties.

Qualifications:

1. High School diploma or equivalent required and a minimum experience of 3-4 years in healthcare field; LVN license preferred.

2. Working knowledge of medical terminology required.

3. Working knowledge of HIPAA regulations.

4. Demonstrates proficiency in typing skills and use of Microsoft Office programs; ability to learn new software applications.

5. Possess excellent customer service skills.

6. Demonstrates ability to communicate effectively with staff, patients, physicians and community agencies, both verbally and written.

7. Ability to manage time efficiently.

8. Work requires attention to details, excellent organizational skills and discretion with confidential patient information.

9. Requires professionalism and experience to interface with all levels of management and personnel.

10. Current California driver’s license and proof of insurance preferred.

We place a high importance on our employees and reward staff in several ways such as:

• Competitive hospice industry compensation

• Benefits package with multiple plan offerings and generous employer contribution

• 401(k) Retirement plan with employer match

• Supportive work culture which encourages work life balance

• Paid Time Off, paid holidays & birthday benefit

• Employee development program managed by in-house education department to support individualized orientation and professional growth needs.

• Tuition Reimbursement program

• Monthly mileage reimbursement

• Employee Referral Program

• Business casual attire for office staff

"The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."