Customer Success Manager

Conexess

Florida (Preferred) | Remote Considered
Competitive Base Salary + Benefits

We are partnering with a growing health-tech organization that is seeking a Customer Success Manager to join a rapidly expanding team. This individual will manage a portfolio of customers, drive renewals and account growth, and serve as a trusted advisor throughout the customer lifecycle.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and is comfortable navigating ambiguity while helping shape scalable customer success processes.

What Youll Do

Manage and grow a portfolio of customer accounts
Drive customer retention, renewals, and expansion opportunities
Build strong relationships with key stakeholders and serve as a trusted advisor
Conduct business reviews and customer presentations
Guide customers through onboarding, adoption, and ongoing success initiatives
Identify risks and proactively develop strategies to improve customer outcomes
Partner cross-functionally with Product, Operations, Support, and other internal teams
Maintain accurate account information and customer activity within company systems
Contribute to the development and evolution of scalable customer success practices and processes

What Were Looking For

3+ years of Customer Success, Account Management, Customer Experience, or related client-facing experience
Experience managing customer relationships with a focus on renewals and retention
Strong communication, presentation, and relationship-building skills
Ability to work independently and thrive in a dynamic, evolving environment
Experience in a startup or high-growth company is highly preferred
Demonstrated ability to manage multiple priorities and a large book of business
Proactive mindset with strong problem-solving skills
Comfortable working with both strategic and operational responsibilities

Nice to Have

SaaS or technology industry experience
Healthcare, health-tech, or social impact experience
Experience conducting executive-level business reviews
Experience supporting a high-volume customer portfolio

Success in This Role

The ideal candidate is a self-starter who enjoys taking ownership, building customer relationships, and helping develop scalable processes. This person is adaptable, resourceful, and excited about working in an environment where they can directly influence team growth and customer outcomes.

Apply

Vacancy posted 5 days ago

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