Engine Technical Communicator

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America Posted Monday, June 22, 2026 at 5:00 AM Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. This Technical Communicator position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to): Responsibilities Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining) Communicating with CAT engineers via the DSN to quickly resolve all technical issues Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues Work with Technical Services team and service technicians to provide solutions to trouble‑shouting needs This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills Assisting with the definition and solution of technical problems Assist sales and parts departments with technical matters Develop and maintain a cohesive team effort between all departments Work closely with Caterpillar to develop economical solutions to issues and product problems Requirements College degree in Diesel Technology or Ag Mechanization or other industry‑related field Will consider equivalent work experience in lieu of educational requirements In‑depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines Technical background with the ability to read schematics, engineering drawings, and machining specifications Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T‑gauges, gauge blocks, etc. Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting Knowledge of CAT and Mustang data/service systems and applications Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment Benefits Great Work‑Life Balance Tuition Reimbursement Job Stability Full‑Time Benefits to Include: Medical, Dental, Vision 401(k) Employer Match Paid Vacation, Sick Time, Holidays Mustang Cat is an Equal Opportunity Employer. #J-18808-Ljbffr Mustang Cat Inc.