Patient Access Representative

City/State : Hampton, VA Work Shift : Multiple shifts available Overview Sentara Careplex is hiring Patient Access Representatives . The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, IDs, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. The Rep explains and completes complex regulatory and compliance documents and adheres to all applicable privacy and compliance standards. The Rep will explain and collect co‑payments, deposits and outstanding balances, and perform transactions securely. The Rep greets patients and families, answers questions, and ensures patients arrive at the appropriate service area at the right time. The Rep may also perform scheduling, pre‑admission and discharge duties and provide supervision and patient information updates to families in waiting rooms. Education High School Diploma or Equivalent (Required) Associate's or Bachelor's degree can be considered in lieu of two years of experience Certification/Licensure No specific certification or licensure requirements Experience Customer Service OR Data Entry – 2 years (Required) Demonstrated proficiency in computer keyboarding skills (Required) Knowledge of third‑party payers, ICD-9/CPT coding and medical terminology (Preferred) Interpersonal skills Proper grammar, spelling and punctuation Extensive training provided for entry‑level candidates and opportunities for advancement provided. Talroo – Allied Health, registration, scheduling, insurance, patient access. Benefits: Caring For Your Family and Your Career Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401k/403b with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met About Sentara CarePlex Hospital Sentara CarePlex Hospital, located in Hampton, VA, is a 224‑bed technologically advanced, acute care facility and Certified Primary Stroke Center. Other features include specialized services in heart and vascular, urologic care, along with advanced diagnostic and surgical capabilities, a hospitalist program, and one of the state’s busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara CarePlex Hospital, the area’s first dedicated orthopedic hospital. We improve health every day – come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce, which includes nearly 30,000 associates. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment. Remote Work Eligibility Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin Wyoming #J-18808-Ljbffr