Program Manager

Alcon - Fort Worth Texas 6201 South Fwy Fort Worth, TX 76134, USA As a Program Manager – SOW on our Enterprise Solutions team, you’ll serve as the primary onsite lead for a complex, high-volume services procurement program — guiding hiring managers through the full SOW lifecycle, driving supplier performance, and ensuring the program runs with precision and integrity. This is a role for someone who is equally comfortable at the whiteboard and in the weeds, builds credibility with senior stakeholders through execution rather than presentations, and thrives when the environment is fast-moving and the problems are real. SOW Program Leadership & Client Operations You’ll serve as the primary onsite program lead, partnering directly with hiring managers to educate, promote, and drive adoption of the SOW and contingent workforce program. You’ll own the end-to-end SOW lifecycle — from intake and sourcing through onboarding and offboarding — while balancing program governance with a service-oriented mindset that keeps stakeholders aligned and the program moving. Procurement & Sourcing Execution Lead or support RFPs and competitive bidding processes, including scope development, supplier evaluation, and award recommendations Guide hiring managers through intake, requirements definition, and sourcing strategy for SOW engagements Manage day-to-day program operations to ensure compliance with policies, processes, and service-level expectations Serve as a trusted advisor to stakeholders while maintaining program integrity and governance standards Oversee and lead a team of program resources, providing direction, guidance, and hands‑on support as needed Manage supplier relationships and performance to drive quality outcomes across the program Handle transactional issues, resolve escalations, and ensure work gets done Monitor program performance, identify risks or gaps, and recommend continuous improvement opportunitiesProvide strategic reporting and insight to client leadership on program health and outcomes Collaborate with procurement, legal, finance, and internal leadership to align program outcomes with business objectives What you’ll bring Required Bachelor’s degree or equivalent work experience Procurement or sourcing background with demonstrated experience supporting professional services categories Experience working in or supporting an SOW program, contingent workforce program, or services procurement function Demonstrated experience running or supporting RFPs and competitive bidding events Prior experience managing or guiding a team, vendors, or program resources Strong stakeholder communication skills; comfortable engaging with hiring managers and senior leaders regularly Highly organized with strong attention to detail and consistent follow-through Comfortable operating in a fast-paced, transactional environment with a challenging client Professional and resilient — able to balance strategic thinking with hands‑on execution Proficiency with procurement systems, VMS tools, or workforce management platforms preferred Preferred Background as a junior category manager, services sourcing analyst, or similar procurement role Experience managing or supporting a contingent workforce or IT services category Exposure to professional services sourcing, consulting engagements, or managed services environments Experience in an onsite, client‑facing delivery role Benefits Base salary of $90K - $100K plus bonus. Hybrid — based at the Fort Worth client location PTO starting at 22 days, plus 2 floating holidays and 2 volunteer days — top performers earn unlimited PTO Competitively priced medical, vision, and dental plans 401(k) with guaranteed match and fast‑paced vesting schedule Continuous training and support through Hays Learning & Development Ready to own the program? Apply now. Hays is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, and any other characteristic protected by federal, state, or local law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Search 'Hays Our Promise' to learn more about our commitment to inclusion. #J-18808-Ljbffr