Customer Experience & Sales Operation Manager

Job Description

Job Description

About Our Company

Eagle Eye Produce is a premier grower shipper with more than 30,000 acres under cultivation. We grow in multiple states in the United States as well as several locations in Mexico. Our focus is to provide our customers with a year-round supply of the products we grow. These items include; several Potato varieties including organics, Onions, Watermelon, and Nogales Vegetables (Tomatoes, Peppers, Squash, Cucumbers). Additionally, we own and operate several state of the art production facilities across the United States. With Sales offices from New York to California, our team of experienced staff is dedicated to meeting our customer’s needs.

Our Mission: To be the Partner of Choice to our customers by growing and delivering the highest quality produce, providing exceptional customer service, and employing the best people in the industry.

Position Summary: 

We’re looking for an exceptional Operations Leader who loves taking on challenges, creating structure, solving problems, and finding ways to make a business run better. This is a great opportunity for someone who enjoys building systems, improving processes, creating efficiencies, and making things happen. We’re looking for someone who can see what needs to be improved, take the initiative to fix it, and help create an operation that runs smoothly without constant oversight. You won’t just be managing operation: you’ll have the opportunity to make a real impact and help shape the future of the business. You’ll work closely with leadership to identify opportunities, implement better systems, improve the customer experience, and help our team work smarter and perform at their best.

This is an on-site role at Eagle Eye Produce sales office in Idaho Falls, ID

Required Skills / Competencies:

Knowledge Areas:

• Strong desire to learn and work in a fast-paced, energetic environment
• Driven and competitive nature with strong problem-solving abilities
• Strong decision-making skills and the ability to work independently
• Strong organizational skills

Technical/Communication Skills:

• Excellent verbal and written communication skills
• Outstanding communication, interpersonal and negotiation skills
• Microsoft Office
• CRM systems (HubSpot, Salesforce, Microsoft Dynamics 365

Experience: 

• 5+ years in Sales, negotiation or communication experience preferred
• Loves organizing chaos!
• Lean, Six Sigma, or continuous improvement training. 
• Project management certification (PMP, CAPM, or similar) 

Principal Duties and Responsibilities:

• Operate in a sales supporting role, assisting some of our largest and best clients
• Own and continuously improve the entire sales process
• Track KPIs and sales metrics, providing data to sales managers to ensure accountability and high performance
• Identify bottlenecks and eliminate inefficiencies
• Further develop sales procedures to streamline processes and standardize between departments
• Develop SOPs and documentation for repeatable excellence
• Ensure every customer receives exceptional experience from a systems and ease of doing business standpoint
• Prepare/analyze customer scorecards for business reviews
• Resolve complex customer issues
• Train employees on new procedures
• Develop new systems as business needs evolve
• Improve communication between departments
• Reduce customer friction throughout the buying journey
• Continuously evaluate current flows
• Coordinate projects across departments
• Present findings to leadership
• Other duties as assigned

Expected Hours of Work:

• This position requires approximately 40 hours per week, as needed, to meet the demands of the business and complete the responsibilities of this position

Work Environment:

• Duties and responsibilities are performed in an office
• This role routinely uses standard office equipment

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to speak to and hear customers and/or other employees via phone or in person

Travel:

• Travel as needed to support the needs of the business.

Benefits/Compensation:

• Employer matched 401k up to 4% (100% vested)
• Paid PTO
• Paid Holidays
• Competitive Wages
• Health Insurance
• Wellness Programs
• Dental/Vision
• Group Life and Disability Insurance – company paid
• Employee Tenure Bonus
• Company Profit Sharing
• Annual Holiday Party