Order Management Specialist

Order Management Specialist (Customer Service) Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable. We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today's challenges. We're equally committed to our people, prioritizing safety, inclusion, career growth, development, tuition assistance, and excellent benefits.With manufacturing, engineering, operations, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and come grow with us.We are looking for an Order Management Specialist (Customer Service) to join our Carlisle Coatings and Waterproofing team in Wylie, TX.As an employee of Carlisle, you will enjoy the following benefits:Day 1 coverage for medical, dental and vision insuranceLife and Accidental Death & Dismemberment insuranceLeave and disability income protectionEmployee Assistance Program (EAP)Health Advocate and insurance concierge servicesPaid Time Off paid sick days, paid vacation days and 11 paid holidays annually401(k) retirement savings plan with company matchEmployee Stock Purchase PlanFlexible Spending Accounts for medical, dependent, & commuter expensesEducational Assistance Program (tuition reimbursement) for employeesJob Summary This position is the primary liaison between divisions of Carlisle Weatherproofing Technologies and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.Duties and Responsibilities: Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.Works with colleagues in inventory and production planning to source material forReviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.Creates a strong relationship with customers, representatives, and regionalRequired Skills/Abilities/Knowledge: Effective written and verbal communicationStrong negotiationBasic mathematicsOrganizational and time managementAbility to answer various customer inquiries in an accurateKnowledge of production schedulingUnderstanding of shipping and freightFamiliarity with SAP/JDE or other inventory/supply chain management software is desireableCompetencies TeamworkManaging ChangeContinuous ImprovementCustomer FocusContinuous LearningDrive for ResultsEducation and Experience: Associates or bachelor's degreeMinimum experience in one of the following fields: order management, logistics, or inventoryExperience working to serve internal and/or externalEquipment Used: Standard officeWorking Conditions: Office EnvironmentOccasional exposure to manufacturingBusiness hours are Monday through Friday and may vary by geographic territory, with schedules of 7 a.m.4 p.m., 8 a.m.5 p.m., or 9 a.m.6 p.m.Travel Requirement: Some travel is required for this