Deskside Support Technician

We are seeking a highly motivated Deskside Support Technician to provide hands-on technical support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, and desktop-related issues while delivering excellent customer service.

Roles and Responsibilities

• Provide deskside and remote technical support to end users.
• Diagnose and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain desktops, laptops, printers, and related equipment.
• Respond to and resolve helpdesk tickets within established SLAs.
• Set up and support user accounts, devices, and workstation configurations.
• Escalate complex technical issues to appropriate support teams when necessary.
• Document troubleshooting steps, issue resolutions, and support activities.
• Deliver professional and customer-focused support in a fast-paced environment.

Required Skills

• Experience in Helpdesk Support, End-User Support, or Desktop Support.
• Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Strong customer service orientation and attention to detail.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant IT certifications (CompTIA A+, Microsoft, or equivalent) are a plus.