Retail Assistant Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

You'll inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you'll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You'll create a superior in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Inspiring, training, and coaching your team to deliver an exceptional customer experience.
• Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed individual sales metrics and assigned quotas.
• Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).
• Monitoring inventory by restocking shelves with product, maintaining device security and managing store cleanliness.
• Managing store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.

We're hiring immediately and this isn't your average leadership position! You can earn between $42,000 and $55,000 annually in base pay, plus up to $25,000 a year in commissions if your team hits all your sales goals. Planning to go above and beyond? Our top performers increase their commission payouts by an additional $3,000 annually. Compensation varies by geography, hours worked, and performance.

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!

• Best in class medical, dental, and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
• Five weeks of paid time off (vacation, holidays, and personal days)
• 8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
• Up to $8K per year in tuition assistance
• Discounts up to 50% off on Verizon products and services
• Additional employee discounts on attractions, automotive, travel, and more

Too good to be true? Hear from our Verizon Retail team members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.


What we're looking for...

You're a confident leader who collaborates with others to achieve results. You're equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail - and every person.

You'll need to have:

• Associate's degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends and holidays.
• Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have:

• Demonstrated ability to drive positive results in a cohesive environment with individual commission structure.
• Demonstrated skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.
• Strong written and oral communication skills.
• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours
40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is a commission based position with the potential to earn more.

The starting base pay rate for the New York location(s) listed on this job requisition is: $25.48 per hour.