Corporate Field Services Technician

We are looking for a Corporate Field Services Technician to provide hands-on IT support to employees. The technician will troubleshoot and resolve issues related to computers, laptops, printers, software, mobile devices, and network connectivity.

The ideal candidate should have good technical troubleshooting skills, hardware support experience, and strong customer service abilities.

Key Responsibilities

• Provide in-person and remote technical support to employees.
• Troubleshoot and repair computer hardware, laptops, printers, and other IT equipment.
• Support Windows 11, Microsoft Office 365, Outlook, OneDrive, and SharePoint.
• Assist with Active Directory account administration.
• Troubleshoot VPN, Citrix, and network connectivity issues.
• Install, configure, and update software and hardware.
• Support conference room equipment, Cisco WebEx, and IP phones.
• Assist with computer setup, imaging, deployment, and equipment relocation.
• Track IT assets, maintain documentation, and update service tickets in ServiceNow.
• Follow up with employees to ensure technical issues are resolved on time.

Required Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• At least 1 year of hands-on IT hardware troubleshooting experience (beyond basic imaging or deployment).
• At least 1 year of customer service or in-person technical support experience.
• Good knowledge of Windows operating systems and Microsoft Office 365.
• Strong communication, troubleshooting, and customer service skills.
• Ability to lift IT equipment weighing up to 40 lbs.