Case Manager, Columbia County Homeless Intervention

Job Description

Job Description

CASE MANAGER - COLUMBIA COUNTY HOMELESS INTERVENTION

 

Full Title: Case Manager, Columbia County Homeless Intervention (“CCHI”)

Location:  Hudson,   NY 

Program : Columbia County Homeless Intervention Program

Type:  Non-Exempt  (hourly) 

Pay Range: $22.06 - $25.69

Schedule : Monday - Friday; 8am-4pm w/flexibility required as needed 

Notes : This is position is in-office, but also requires some local driving--must have a Valid NYS  Driver’s License 

Job Ref. # : 0538

About Us

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. 

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. 

If you would like to learn more about our agency or one of our many programs, please visit our website at: 

Our Mission

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision

St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

Position Overview

The Columbia County Homeless Intervention Case Manager  (“CCHI”) assists families and individuals with all facets of the intake process. This includes performing assessments, service plan development and coordinating housing activity with families. The Case Manager will also coordinate service provisions with the Family Care Coordination Program.

Position Qualifications & Requirements

• High School Diploma / GED equivalent required; Experience in human services preferred;
• Associate/Bachelor’s Degree with limited experience.
• Professional record of integrity and strong advocacy for homeless families.
• Ability to work flexible hours to accommodate client schedules, which may include evening and/or weekend hours, including rotation of holidays.
• Local travel is required; A current Clean and Valid New York State Driver’s License (actively licensed at least one year) - is required *.
• Knowledge of community resources is beneficial. 
• Previous experience working in a human services agency is a plus!
• Proficiency in computer applications: Microsoft Office & Google Business Workspace Suites; and secure Internet practices.
• Outstanding interpersonal and communication skills; Capable of building strong working relationships with regulatory bodies.
• Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
• A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis.
• Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds, including but not limited to a broad range of people with various developmental and functional levels.
• Qualities of positivity, flexibility and adaptability; Proven reliability and dependability.
• Capable of exercising ethical, independent judgment and discretion, handle sensitive data with strict confidentiality.

*Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment.

Essential Duties & Responsibilities include:

• Conduct and complete documentation for intake/assessment process, initial service plan, bi-weekly service plan updates, quarterly Critical Time Intervention Phase Goals, and coordination of service plan delivery through a large network of area service providers.
• Support and facilitate the individual’s ability to participate in community services, in particular, trauma services through Mental Health Providers, inpatient/outpatient treatment through Substance Abuse Providers, and specialist care for physical health concerns. 
• Meet with families and individuals to assist them with service plan goals; follow up with families/individuals and /or service providers as needed to ensure service plans goals are being accomplished; act responsibly in providing information and empower residents to identify choices in their daily lives.
• Meet independently with families and individuals to assess needs and strengths.
• Establish and maintain professional working relationships with families and staff.
• Advocate for families and individuals; assist in obtaining necessary services to retain permanent housing and assist in identifying and resolving barriers to housing acquisition/retention.
• Act as liaison for families and individuals when communicating with public assistance and other resource providers.
• Provide intensive case management services to assist in settling family or individual and in retaining permanent housing, including stabilizing conditions that led to homelessness.
• Document interactions utilizing proper procedures; complete outcome measures for Quality Improvement; submit reports in a timely manner.
• Facilitate the location and acquisition of permanent housing with the individual/family via housing searches online or via street outreach and the completion of subsidized housing applications for Columbia/Greene and surrounding Counties.
• Assist with applying for furniture, security deposit, and first month’s rental assistance with partnering community agencies.
• Assist with moving individuals/families and their personal belongings from their temporary housing location to their established permanent housing location using agency vehicles.
• Work with the individual/family for one year working collaboratively on creating goals based on the Critical Time Intervention Phase Goal Model.
• Intervene in crisis situations and assist with conflict resolutions.
• Additional position-related duties and responsibilities as assigned by the supervisor.

What We Offer You**

At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth:

Financial Security & Future Planning

• Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.
• 403(b) Retirement Savings: Pre-tax savings options to further build your nest egg.
• Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program .
• Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.

Health & Well-being

• Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs.
• Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey.
• Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.
• Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you.

Professional Growth & Culture

• Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
• Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.
• Career Advancement: Clear pathways for professional development and internal career growth.
• Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.

** Please note: To qualify for specific benefits, certain terms and conditions may apply.

Equal Opportunity Employer (EOE) Statement

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.