Field Service Technician - Residential Projects

Field Service Technician

The Field Service Technician is responsible for performing on-site service for all types of windows and doors manufactured by Quaker across the United States. This role involves tasks such as removing and repairing windows and doors, as well as disassembling components for necessary repairs. Extensive travel is required for this position.

Duties and Responsibilities

• Travel to job sites to engage with clients.
• Oversee the execution of field product tests and installations, ensuring adherence to company and industry standards.
• Conduct root-cause analysis to identify and resolve quality issues.
• Collaborate with customers, contractors, and end-users on-site to review findings and implement corrective actions.
• Utilize precision measurement tools to perform inspections.
• Repair windows and doors as needed.
• Diagnose and resolve moderate to complex issues.
• Remove and repair window and door components.
• Disassemble entire or partial window and door units for repairs.
• Maintain daily interaction with customers to address needs and inquiries.
• Collect information and present findings to respond to questions from customers, colleagues, and management.
• Maintain regular and prompt attendance at the designated work location.
• Communicate effectively and professionally with both employees and customers.
• Ensure availability on-site to collaborate with relevant staff.
• Compile data to generate reports and documentation for complex projects.
• Plan, prioritize, and manage repair activities.
• Complete tasks and projects within established timelines

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Adhere to all safety and security policies and procedures, including the correct use of Personal Protective Equipment (PPE) such as eye and toe protection. Steel or composite-toed footwear is mandatory. Employees are required to report any unsafe conditions and ensure proper use of equipment and materials. Job-specific safety protocols, including Ladder Safety, Power and Manual Tool Safety, and Safe Lift and Scaffold Safety, must be followed. Additionally, individuals must comply with all driving laws and on-site safety regulations.

Travel

Extensive travel is required, including work at customer residences or business locations. Overnight travel is typically necessary, with meal and hotel per diems provided.

Qualifications

An individual must be able to satisfactorily perform each essential duty. The following requirements represent the knowledge, skills, and abilities needed for the role:

• Strong mechanical understanding of windows and doors
• Ability to read and interpret architectural drawings, shop drawings, and factory orders
• Comfort with working at heights and operating lifts
• Proficiency in using hand and power tools
• Competence in utilizing navigation tools
• Possession of a valid driver's license, with the ability to obtain a Class E driver's license upon hire

Position Type and Expected Hours of Work

This is a full-time position with regular hours from Monday through Friday. Extensive travel across the United States is required, and work hours will vary. A minimum of 40 hours per week is expected. Trucks typically depart early on Monday and return on Thursday, although this schedule may change. Employees are generally required to be on the Quaker campus on Fridays. Occasional weekend work may also be necessary.

Physical Demands

The physical demands and environmental characteristics outlined below represent the requirements necessary for an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to assist individuals with disabilities in performing these functions.

• Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds with team assistance
• Work shifts of 8-10 hours, with the possibility of longer shifts, five days a week
• Stand for extended periods
• Bend, climb, balance, stoop, kneel, crouch, or crawl as needed

Maintain a variety of vision capabilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. It is an essential function of this position, and a safety requirement, for employees in safety-sensitive roles to maintain constant alertness and work in a safe manner at all times.

Work Environment

While performing the duties of this role, the employee may be exposed to varying climatic conditions, fumes or airborne particles, different levels of vibration, and moving mechanical parts. The use of Personal Protective Equipment (PPE) may be required depending on the specific work location. Additionally, the noise level in the environment may necessitate the use of hearing protection.

Equal Employment Opportunity Statement

Quaker is committed to providing equal employment opportunities for all individuals. Employment decisions at Quaker will be based on merit, qualifications, abilities, and the company's needs and resources. Quaker does not discriminate in any employment practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.