Front Desk Associate

Front Desk AssociateAs a Front Desk Associate, you're one of the first team members guests will meet—and one of the most impactful on their experience. You'll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of.The front desk accepting applications is the Huntley/Shoshone Hotel at Big Sky. For more information about our lodging locations check out the link here.ResponsibilitiesGreet guests with warmth, professionalism, and a can-do attitudeAssist with check-in and check-out procedures, providing clear directions and accurate billing informationMaintain discretion and care when handling guest information and financial transactionsCommunicate professionally over the phone, via email, and in personStay calm and attentive under pressure, always aiming to exceed guest expectationsSolve guest issues efficiently and creatively, taking ownership of their experienceContribute to a team culture rooted in positivity, productivity, and exceptional serviceCollaborate with various departments to fulfill guest requests and coordinate solutionsUphold all Big Sky Resort and Boyne USA policies and proceduresQualificationsHigh School Diploma or equivalentPositive attitude and genuine interest in learningPrevious hospitality or customer service experience is preferredComfortable using computers and proficient in Microsoft Office SuiteAbility to lift, push or pull at least 35 poundsMust be able to work on your feet for at least 8 hoursMust be able to climb stairs multiple times per shiftAll full time seasonal employees can enjoy the following benefits:FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort propertiesDiscounted vouchers for skiing at Big Sky Resort for friends and familyDiscounted ski/snowboard rentals with a free employee lesson25%-50% off F&B and Retail at all Boyne outletsEligibility for affordable Team Member HousingLodging discounts for friends and familyDiscounted Lone Mountain Ranch Cross Country Ski Trail PassWellness Day and Eligibility for PTOMonthly employee events