SLAs - Analyst

SLAs - Analyst

(Jobs in Madison, WI)

Requirement id 158455

Job title Analyst

Job location in Madison, WI

Skills required SLAs, Enhancement Frameworks, -,

Open Date 12-Jun-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: SLAs, Enhancement Frameworks, -,

Start date :7/1/2026

End Date :06/30/2027

Submission deadline : 06/12/2026 at 4:00 pm CST

Client Info : DOC

Note:

• Interview Process: In Person or Online via Teams

• Remote or Onsite: Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role.

Description:

Position Summary:

This position is 100% remote, except on the first day they should report to the office for onboarding.

DOC is required to support legal matters by conducting several hundred legal inquiries on data per year. The BTM Information Security Section (ISS) is looking for this contracted position to lead innovation and enhancement projects regarding the legal inquiry, employee investigation, and open records processes. This position will also provide guidance and assistance for a Security Analyst II once hired. This resource will ensure that this critical activity for the DOC and State can be achieved in a timely and efficient manner.

Job Details

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants before selection to determine whether the conviction circumstances may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.

The Department of Corrections may conduct pre-employment drug screens. Any applicant offered employment in a position requiring a pre-employment drug screen must pass the screen as a contingency to employment. Applicants who fail or refuse the drug screen will not be given further consideration for employment.

Qualifications:

Minimally qualified applicants will have:

• A minimum of 2 years experience working with legal inquiries, employee investigations, and/or open records requests.

• Experience managing and planning innovation and enhancement projects.

• Experience defining and implementing standard operating procedures, SLAs, and escalation procedures regarding legal holds, employee investigations, and/or open records requests.

In addition to the above, well-qualified applicants will have:

• Strong ability to communicate on status, issues, objectives, and initiatives

• Knowledge of regulatory factors effecting legal inquiries, employee investigations, and/or open records requests

• Strong ability to document and share performance metrics with key stake holders

• Strong business acumen and communication skills

• Experience in a government or correctional environment.

• Ability to work with cross-functional teams.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158455 while calling.

EOE Protected Veterans/Disability