Team Lead

Job Description

About the Role:

The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. The Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures. Additionally, the Team Leader will work closely with the onsite facility management group and the manager.

Primary responsibilities will include:

• Daily conference room support, including but not limited to managing booking tools, setting up conference rooms and other space according to customer requirements, resetting the space to standard configuration, and daily communication with customers.
• General mail services? support, including but not limited to sorting and distribution of mail? and package handling to end recipients using Intelligent locker technology.
• ?Parking lot patrol and reporting
• Inform, implement, and communicate all departmental and company policies and procedures.
• At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc.
• Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager.
• Assure that appropriate production level documentation is completed for all production staff.
• Complete production and quality assurance reports.
• Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
• Delegate and direct daily workflow needs to employees.
• Monitor employee performance and attendance and submit appropriate documentation to the Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
• Assure that safety protocols are followed at all times, escalating any issues directly to Management.
• Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management.
• Additional responsibilities and duties may be assigned.
• Ability to move tables, chairs, stanchions, and other conference room furniture
• Ability to lift up to 50 lbs.? on your own

Qualifications

• High School Diploma or GED. Associates Degree preferred.
• Previous leadership experience required.
• 1 - 3 years of conference or event setup and takedowns experience required.
• Proficient in Microsoft Office.
• Good communication skills, both written and verbal.
• Proficient analytical, decision making, and problem solving skills.
• Demonstrated excellent interpersonal/relationship skills
• Excellent prioritizing and time management skills.

"The pay range for this position is $20 - $23/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."