Customer Service Representative
AirCo Air Conditioning
Job Description
Job Description
Customer Service Representative (Call Center)
AirCo Air Conditioning, Heating & Plumbing
Position SummaryAirCo is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our call center team. This role is the first point of contact for customers and plays a critical role in scheduling service, handling inquiries, and ensuring a positive customer experience across HVAC and plumbing services.
Key Responsibilities- Answer inbound customer calls in a professional and friendly manner
- Schedule HVAC, heating, and plumbing service appointments
- Dispatch and coordinate service calls with field technicians
- Provide accurate information regarding services, pricing, and availability
- Handle customer concerns, complaints, and service issues with urgency and care
- Document all interactions in the CRM/service system (e.g., ServiceTitan)
- Follow up on open work orders and ensure customer satisfaction
- Support emergency and after-hours call procedures when assigned
- Maintain strong communication with dispatch, technicians, and management
- High school diploma or equivalent required
- 1+ year of customer service or call center experience preferred (home services experience a plus)
- Strong phone communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (CRM systems, scheduling software, Microsoft Office)
- Professional, calm, and solution-oriented attitude
- Reliable attendance and strong work ethic
- HVAC, plumbing, or home services industry experience
- Experience with ServiceTitan or similar dispatch software
- Bilingual (English/Spanish)
- Office-based call center environment
- Rotating schedule depending on business needs
- May include occasional evening, weekend, or on-call coverage
- Fast-paced, team-oriented setting focused on customer satisfaction and efficiency
- Competitive hourly pay (based on experience)
- Overtime opportunities during peak season
- Training and growth opportunities into dispatch or operations roles
- Stable, growing company environment
- Employee support and team culture focused on service excellence
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Fort Worth, TX vacancy
- ...Call Center Representative Serenity Healthcare is a mission driven company that is centralized around the quality of care for our... ...School Diploma/ GED. Proven experience in a high-volume customer service industry (Retail, Travel and Hospitality, Restaurant, Food,...SuggestedWork at officeFlexible hours
Serenity Healthcare, LLC
Fort Worth, TX4 days ago $62k - $75k
...a leading direct-to-consumer insurance services business, specializing in the distribution... ...· Contacts and qualifies prospective customers and explains features and merits of... ...explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate...SuggestedHourly payFull timeWork at officeRemote workFlexible hoursTRANZACT
Fort Worth, TX3 days ago$17.5 per hour
...Overnight Call Center Representative: Your Journey Starts Here! Location: North Richland Hills Map Communications is eagerly seeking Overnight... ...to vibrant apartment complexes and esteemed professional services. At Map Communications, you'll discover a truly special place...SuggestedHourly payFull timeShift workNight shiftWeekend workEmergencyMD
North Richland Hills, TX2 days ago- The Call Center Representative (CSR) is responsible for providing information both verbally and in writing that is accurate and professional... ...unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based...SuggestedShift work
Cook Children's Health Care System
Fort Worth, TX3 days ago - ...directories and other prepared listings. Calls prospective customers by operating telephone equipment, automatic dialing systems, and... ...technologies. Influences customers to buy services and merchandise by following a prepared sales talk to give service...Suggested
TradeJobsWorkforce
Haltom City, TX3 days ago $5,000 per month
...Job Opportunity Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job Duties: Responds to basic customer inquiries regarding products, provides quotes, and...Contract work$12 - $15 per hour
...apply. At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happenapply today! The Customer Service Representative (CSR) is responsible for interacting...Hourly payPart time- ...Customer Service Representative Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation...Work at officeFlexible hours
$11 - $13 per hour
...Customer Service Representative - Glamour Paws Hot Job Fort Worth, TX 76109 Overview Salary Range $11.00 - $13.00 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Day Education Level High School Travel Percentage None Category Customer Service...Hourly payFull timePart timeLocal areaShift workWeekend workAfternoon shift$15 per hour
...Customer Service Representative Is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative...Hourly pay- ...Bring your energy to the role of Goodwill Customer Service Representative to perform responsibilities as a Customer Service Representative. Work with your team to maintain efficiency and high standards. Work with your team to maintain efficiency and high standards. Perks...Flexible hours
- ...Customer Service Representative ShipMonk isn't just a 3PL we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. Our Customer Service...Work experience placement
$17 per hour
...Part Time Call Center Agent NRH Part-Time Call Center Representative Location: North Richland Hills, TX Map Communications is seeking... ...offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our...Part timeWork at officeShift workWeekend work- ...Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers...Weekly payWork at officeImmediate start
- ...Customer Service Representative I The Customer Service Representative I (CSR) is responsible for retaining existing relationships and establishing new deposit accounts in accordance with branch goals. The CSR is also responsible for promoting and cross-selling bank...
$24 per hour
...Customer Service Representative - Haslet Fort Worth, Texas, United States Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides...Work at office- ...Customer Service Representative We are seeking a motivated and dedicated customer service representative to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, providing exceptional service and support through various...Full time
- ...Customer Service Representative Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based support into a unified, high-performing...Permanent employmentContract workWork at officeRemote workShift work
$13.94 - $21.48 per hour
...Customer Service Representative I The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions...Hourly payMinimum wageFull timeLocal areaFlexible hours- ...Customer Service Representative - UniFirst UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day...Work at officeImmediate startWeekend work
- ...Customer Service Representative II Our Incora Story is really taking off we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative II. As the leading supply chain...Permanent employmentFull timeContract workWork at office
- ...Customer Service Representative Begin your Composites One Career Today! Position Overview: As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries,...Immediate start
$128.99k
...at scale, this is where you belong. The Account Support Representative, Fort Worth is an outstanding prenatal sales executive with... ...listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus) Excellent organizational...Local areaRemote workWorldwideFlexible hoursBillionToOne
Fort Worth, TX5 days ago- ...Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep. Other duties...Remote jobWeekly payImmediate startFlexible hoursShift work
- Member Services Representative Love Helping People? Join EECU as a Member Services Representative! We offer a work-life balance: after 6 months... ...while remaining available to speak with a member Previous customer service experienceMust be willing to work in a fast-paced,...Work at officeRemote work
$16 - $18 per hour
...join our team. As a Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. This position offers flexibility in scheduling and provides an opportunity to gain valuable experience in...Hourly payPart timeFor contractorsFlexible hoursMichaeldae
Bedford, TX3 days ago$16 - $18 per hour
...Appointment Setter/Lead Coordinator to help connect our potential customers with our licensed insurance team. In this role, you will be... ...accurate notes in our CRM system Provide friendly and professional service on every call Help keep our sales team's calendars full...Hourly payPart timeFor contractorsFlexible hoursDfwdavid
Bedford, TX3 days ago$45k - $68.5k
...re looking for an outgoing inside sales representative to help us smash our sales goals! You’... ...them to the sales pipeline Keep the customer database updated to ensure information... ...phone calls and emails to introduce our services, build relationships, and close sales...Local areaNational High School Printing Assn.
Fort Worth, TX36 minutes ago$19 - $21 per hour
...backgrounds like Apple Store, Microsoft, Lululemon, Nordstrom, Disney, or Costco. You've already learned how to provide world-class customer service in a fast-paced environment; now, we want you to bring those skills to a career with professional growth and high earning...Remote jobHourly payContract workPart timeFreelanceLocal areaWork from homeFlexible hours- ...Agent's office. Responsibilities Establish customer relationships and follow up with... ...needs, and market appropriate products and services. Maintain a strong work ethic with a... ...experience (outside sales or inside sales representative, retail sales associate, or...Part timeWork at officeFlexible hours
Jenny Stewart - State Farm Agent
Fort Worth, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- part time customer representative Fort Worth, TX
- client engagement specialist Fort Worth, TX
- customer service specialist Fort Worth, TX
- online customer service representative Fort Worth, TX
- bilingual customer service representative spanish english Fort Worth, TX
- client retention specialist Fort Worth, TX
- financial customer service representative Fort Worth, TX
- customer success specialist Fort Worth, TX
- senior service representative Fort Worth, TX
- service delivery representative Fort Worth, TX