General Manager - Market Operations

Reports To: Urbanspace Operations

Markets: Bryant Park, Union Square, Columbus Circle & Herald Square

Employment Type: Seasonal

Compensation: Hourly based on experience

Schedule: Variable; includes mornings, evenings, weekends and holidays based on market needs.

General Managers are also expected to be present regardless of weather conditions.

Position Summary

The General Manager (GM) is responsible for the overall day-to-day operation, staffing, readiness and

performance of an assigned Urbanspace holiday market.

The GM serves as the senior on-site operational leader and is responsible for maintaining a best-in class market that is clean, safe, organized, compliant and prepared to serve guests and vendors throughout each operating day. The GM leads Assistant Managers, Market Operations Supervisors and Porters; exemplifies and codifies excellence in guest experience and vendor relations; manages staffing and scheduling; oversees vendor and operational issues; monitors safety and compliance; coordinates operational service needs; and communicates significant issues to Urbanspace Operations.

Key Responsibilities

●Establish best-in-class holiday market culture for both vendors and guests

● Own overall operating readiness and performance of the assigned market.

●Lead, direct and support Assistant Managers, Market Operations Supervisors and Porters.

● Instate and enforce all opening and closing procedures including employee check in; opening and

closing facilities; vendor checklists; fire safety. Document and follow protocol for all violations.

●Maintain a visible management presence throughout the market and conduct regular operational

walkthroughs.

●Ensure staff remain actively engaged and assigned to areas of greatest operational need.

●Prepare and maintain weekly employee schedules and adjust staffing based on attendance, weather,

events, volume and operating needs.

●Manage all schedules and ensure coverage for unexpected vacancies

●Review, approve and submit all payroll as per Urbanspace requirements

●Monitor market cleanliness, trash and cardboard operations, wastewater and waste-oil areas, lighting, guest circulation and other operating conditions.

●Ensure Landlord and vendor requests and operational issues are acknowledged, assigned, resolved or appropriately escalated.

● Manage and offer suggestions for efficient guest flow.

●Monitor supplies, equipment and back-of-house inventory

●Coordinate with Urbanspace Operations regarding trash service, wastewater service, waste-oil pickup, repairs, facilities issues and other outside service requirements.

●Respond to and escalate accidents, injuries, spills, electrical problems, safety concerns, significant

vendor/guest conflicts and other incidents.

●Coach staff on performance and operating standards and escalate disciplinary matters in accordance with Urbanspace policy.

●Perform other market-operating responsibilities reasonably assigned by Urbanspace Operations.

Qualifications & Skills

●Prior management or supervisory experience in hospitality, events, retail, food service, facilities,

public markets or another fast-paced guest-facing environment.

●Respect for and experience with establishing an exceptional guest experience

● Demonstrated ability to lead hourly teams and manage multiple operational priorities simultaneously.

●Strong judgment and ability to identify when an issue should be handled on-site versus escalated.

●Strong communication, interpersonal, organizational and follow-through skills.

● Ability to remain calm and decisive during high-volume periods and unexpected operational

situations.

●Comfort using mobile applications, radios and basic digital scheduling/timekeeping systems.

●Prior outdoor event or seasonal-market experience preferred but not required.

Work Environment & Physical Expectations

This is an active outdoor seasonal-market position. Employees must be prepared to work in varying

winter weather conditions and in a busy public environment with significant standing and walking. Duties may require movement between vendor, guest-facing and back-of-house areas and prompt response to operational conditions throughout the market.