Systems Engineer

Overview Bowhead seeks a Systems Engineer who will be a part of a dynamic, energetic, and mission-oriented team providing Technical Integration Management Support (TIMS) to the U.S. Customs and Border Protection (CBP) Passenger Systems Program Directorate (PSPD). This position supports both the continuous monitoring (24x7x365) of mission-critical applications and Desktop and Web Application Support (DWAS) for DHS network and cloud environments. While core hours are Monday through Friday, 8:00 AM – 4:00 PM, the 24x7x365 nature of the Production Monitoring requirement means this position may require the willingness to work various shifts to accommodate coverage. To be successful, the Systems Engineer must be able to multitask, managing system health while also providing high-level technical and development support. This work includes leveraging automated performance monitoring tools, presenting to the Engineering Review Board (ERB), and supporting the development of native, containerized web applications in the cloud (AWS). The successful candidate must hold a current and favorably adjudicated CBP suitability background investigation. Responsibilities Provide outstanding support of the Passenger Services Program Directorate’s (PSPD) suite of customer-facing applications Timely reporting of events and performance statistics; contacting the entity responsible for the application and recommending a resolution Monitor various applications to proactively identify system disruptions and preempt enterprise outages Ensure that required Service Level Agreements (SLAs) are met Notify internal and external departments of performance issues and trends Support maintenance and scheduled outages Review and update tickets with most current status information Understand applications and their interdependencies Incorporate monitoring of any new applications or systems Review and suggest monitoring tools as needed Perform application triage during active incidents Perform mitigation services for Mission Essential applications during scheduled changes and unplanned events Monitor and support scheduled change activity in the production environment and elevate unexpected issues Provide application verification support to support teams upon completion of scheduled changes in the production environment Root Cause Analyst (RCA) and follow up both internal and external Provide updated reports for monthly PMR presentation and review Provide daily executive reports detailing the health of the Passenger Services Program Directorate’s (PSPD) environment and any pending changes which may potentially impact PSPD applications Provide documentation and presentation support as needed Effectively document incidents describing the issue, business impact, root cause and fix actions Identify areas where improvements in processes or documentation will increase the team’s overall proficiency Other duties as assigned Qualifications BA/BS in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. MA/MS degree preferred. At least 1-3 years of experience supporting an IT system through troubleshooting, applications maintenance, and network operations ITIL experience Experience with automated monitoring and performance management tools (i.e.: Auto Ops, App Dynamics, Splunk, etc.) Outstanding communications skills---both written and oral Ability to work in a collaborative environment as well as manage individual tasks Preferred Education, Experience, and Skills: Experience with US Government systems (preferred) ITIL certification preferred; OR willingness to sit for the ITIL certification exam within the first year of hire SECURITY CLEARANCE REQUIREMENTS: Candidates must hold a current and favorably adjudicated CBP suitability background investigation. Physical Demands Must be able to lift up to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically Targeted salary range is $100,000 to $120,000 annually based on qualifications and experience. Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here . UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. medical dental vision life insurance accidental death and dismemberment short/long-term disability 401(k) retirement plans paid time off programs for eligible full-time employees paid time off programs for part-time employees #J-18808-Ljbffr