Customer Experience Specialist - PT

$25.00/hour, up to $3,500 Retention Bonus. Hourly wage plus an additional incentive program for delivering exceptional customer service (up to $5 per hour). What You’ll Do: Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction. Provide a premium customer experience by delivering vehicles directly to customers. Collaborate with team members and management to coordinate timely vehicle delivery and collection. Communicate proactively with premium‑level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Perks You’ll Get: Bi‑weekly hourly wage (NewYork and PuertoRico: weekly wage). On‑the‑job training. Paid time off. Medical, Dental, and Other Insurance. Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses. Retirement benefits (401k). Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars. Above perks may vary based on full‑time/part‑time status and location. What We’re Looking For: Minimum 1 year of experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor focused on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast‑paced environment with strong multitasking and organizational skills. Flexibility to work various hours, not limited to evenings, weekends, and holidays. Willingness to work outdoors in all weather conditions. On‑site requirement: This position requires regular on‑site presence and cannot be performed remotely. Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen, and type. Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Location: Lihue, Hawaii, United States of America #J-18808-Ljbffr